Elaine Sousa

Sharpshooter
DISC Type : CD

Coordenadora de experiência do cliente at Construtora Tenda

Salvador, Bahia, Brazil

Overview

Elaine Sousa is a customer experience leader with over 15 years of experience in operational management and team leadership at companies like Construtora Tenda and Serasa Experian. She holds an MBA in Sales and is described by colleagues as inspiring, strategic, and results-focused.

She generated R$1 million in B2B product sales in a single year while at Serasa Experian.

Personality Overview

Fast But Analytical

ROI Driven

Rigorous & Demanding

They like to stay in control of the negotiation or defining of the terms.  They prefer to move quickly, and expect the same from others. They put a lot of effort into ensuring personal success.

Topics They Care About

Customer Journey
Her current role at Construtora Tenda focuses on leading regional teams to ensure an integrated and high-impact customer journey from initial contact through post-occupation.
Operational Excellence
Throughout her career, she has focused on standardizing processes and driving operational efficiency in large-scale environments. She also completed a course on Operational Excellence in 2022.
Team Leadership
She has extensive experience leading multidisciplinary regional teams and emphasizes developing people. Recommendations highlight her ability to foster engagement and growth within her team.

Media Appearances

Elaine has no verified media appearances

Work History

10-2024
Coordenadora de experiência do cliente at Construtora Tenda
1-2024 - 10-2024
Coordenadora de marketing de relacionamento at Construtora Tenda
3-2020 - 8-2022
Gerente sênior at Serasa Experian
4-2016 - 2-2020
Gerente regional at Serasa Experian
2-2010 - 3-2016
Gerente operacional at Serasa Experian

Education

8-2023 - 1-2028
Bacharelado from Anhanguera Educacional
3-2020 - 3-2022
MBA em Vendas from Pontifícia Universidade Católica do Rio Grande do Sul

More Information

Social Presence :

Prographics :

Exp : 29 Location : Salvador, Bahia, Brazil Job Level : N/A Designation : Coordenadora de experiência do cliente at Construtora Tenda
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Insights For Selling To Elaine

During A Call Or A Meeting

DO's

  • Refer to testimonials from well-known industry leaders
  • Objectively showcase the impact that your product creates
  • Speak about competitive differentiation that your product offers

DONT's

  • Do not back off when challenged, respond with a confident, objective answer instead
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Elaine is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Elaine

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Elaine move?

  • If convinced, they can reach decisions quite fast.
  • Can Elaine take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Elaine

Personality Compatibility


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