Elaine Sousa in

Elaine Sousa

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Coordenadora de experiência do cliente at Construtora Tenda
📍 Salvador, Bahia, Brazil

Elaine Sousa is a customer experience leader with over 15 years of experience in operational management and team leadership at companies like Construtora Tenda and Serasa Experian. She holds an MBA in Sales and is described by colleagues as inspiring, strategic, and results-focused.

She generated R$1 million in B2B product sales in a single year while at Serasa Experian.

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Experience
29 Years
Current Role
Coordenadora de experiência do cliente
Location
Salvador, Bahia, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Elaine cares about

Customer Journey
Her current role at Construtora Tenda focuses on leading regional teams to ensure an integrated and high-impact customer journey from initial contact through post-occupation.
Operational Excellence
Throughout her career, she has focused on standardizing processes and driving operational efficiency in large-scale environments. She also completed a course on Operational Excellence in 2022.
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Career

Work history

10-2024
Coordenadora de experiência do cliente
Construtora Tenda
1-2024 - 10-2024
Coordenadora de marketing de relacionamento
Construtora Tenda
3-2020 - 8-2022
Gerente sênior
Serasa Experian
4-2016 - 2-2020
Gerente regional
Serasa Experian
2-2010 - 3-2016
Gerente operacional
Serasa Experian
In the press

Media appearances

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Education
8-2023 - 1-2028
Bacharelado
Anhanguera Educacional
3-2020 - 3-2022
MBA em Vendas
Pontifícia Universidade Católica do Rio Grande do Sul
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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