Elizabeth Oates in

Elizabeth Oates

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Account Manager at SumUp
📍 United Kingdom

Elizabeth is a SaaS Account Manager at SumUp, specializing in customer success and revenue growth for over 5, 000 SMB and Mid-Market merchants. A graduate of the University of Brighton with a BSc in Applied Psychology, she holds dual CCSM certifications and leverages a unique background in hospitality management to drive client retention.

Her career features a notable transition from managing high-pressure hospitality and live music venues to the SaaS technology sector.

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Experience
9 Years
Current Role
Account Manager
Job Level
Middle
Location
United Kingdom
Personality Overview

How Elizabeth shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Elizabeth cares about

SaaS Customer Success
Holds Certified Customer Success Manager (CCSM) Levels 1 & 2 and has a proven record in portfolio management, client retention, and driving product adoption.
SMB & Mid-Market
Manages a portfolio of over 5, 000 merchants, focusing on revenue growth, seamless onboarding, and churn reduction for small to mid-sized businesses.
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Career

Work history

8-2022
Account Manager
SumUp
5-2022
POS Install Engineer
SumUp
12-2021 - 5-2022
Assistant Manager
Dirty Bones
8-2020 - 1-2022
Shift Supervisor
Mitchells & Butlers PLC
7-2016 - 8-2020
Shift Supervisor
Trinity Bar
In the press

Media appearances

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Education
2015 - 2018
Bachelor of Science - BS
University of Brighton
2013 - 2015
A Level
Bentley Wood High School & Sixth Form
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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