Elizabeth Oates

Enigma
DISC Type : Dci

Account Manager at SumUp

United Kingdom

Overview

Elizabeth is a SaaS Account Manager at SumUp, specializing in customer success and revenue growth for over 5, 000 SMB and Mid-Market merchants. A graduate of the University of Brighton with a BSc in Applied Psychology, she holds dual CCSM certifications and leverages a unique background in hospitality management to drive client retention.


Her career features a notable transition from managing high-pressure hospitality and live music venues to the SaaS technology sector.

Personality Overview

Hard To Convince

Fast Follower

Persuasive & Assertive

They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are generally strong communicators and are not easy to convince. They are likely to ask many questions and look heavily for supporting proof as well as information.

Topics They Care About

SaaS Customer Success
Holds Certified Customer Success Manager (CCSM) Levels 1 & 2 and has a proven record in portfolio management, client retention, and driving product adoption.
SMB & Mid-Market
Manages a portfolio of over 5, 000 merchants, focusing on revenue growth, seamless onboarding, and churn reduction for small to mid-sized businesses.
POS Technology
Possesses hands-on experience with Point of Sale systems, having worked as both an Install Engineer and an Account Manager for SumUp's POS Tribe.

Media Appearances

Elizabeth has no verified media appearances

Work History

8-2022
Account Manager at SumUp
5-2022
POS Install Engineer at SumUp
12-2021 - 5-2022
Assistant Manager at Dirty Bones
8-2020 - 1-2022
Shift Supervisor at Mitchells & Butlers PLC
7-2016 - 8-2020
Shift Supervisor at Trinity Bar

Education

2015 - 2018
Bachelor of Science - BS from University of Brighton
2013 - 2015
A Level from Bentley Wood High School & Sixth Form

More Information

Social Presence :

Prographics :

Exp : 9 Location : United Kingdom Job Level : Middle Designation : Account Manager at SumUp
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Insights For Selling To Elizabeth

During A Call Or A Meeting

DO's

  • Build rapport slwly without rushing, it will come handy to handle hard questions later
  • Use a combination of data as well as stories for your pitch, a ppt might not be necessary
  • Leverage 'negging', or the art of asking negative questions like "you must not be convinced yet..."

DONT's

  • Don’t brush off any concerns, take all questions seriously. They are easily deterred
  • Avoid making offhand commitments, understand the root of their concerns first
  • Avoid long presentations and just 'high-level' value proposition, dive into the details

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Elizabeth is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Elizabeth

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Elizabeth move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Elizabeth take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Elizabeth

Personality Compatibility


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