Ellie Jaggs

Doer
DISC Type : sd

Manager, Customer Success at Primer

London, England, United Kingdom

Overview

Ellie Jaggs is the Manager for Customer Success at Primer, where she leads the team across the EU. She has demonstrated rapid career progression within the company, moving from a Customer Success Manager to her current leadership role. Her background is firmly in the payments industry, including previous experience at Adyen.


Having been promoted twice since joining Primer, Ellie shows a strong trajectory and dedication to growing within the payments and customer success space.

Personality Overview

Results Focused

Fast-paced

Long-term Focused

They are very professional in their approach and can weigh multiple perspectives together.  They exhibit a rare combination of being result-oriented but patient at the same time. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

Customer Success
Manages the Customer Success team for the EU at Primer and is actively hiring to grow the department, showing a clear focus on customer-centric roles.
Payments Innovation
Works at Primer, a company focused on redefining payments, and expresses passion for collaborating with innovative merchants in the fintech space.
Team Growth
Frequently posts about her excitement for expanding her team and is actively involved in recruiting new Customer Success Managers for the EMEA region.

Media Appearances

Ellie has no verified media appearances

Work History

9-2025
Manager, Customer Success at Primer
4-2024 - 9-2025
Senior Customer Success Manager at Primer
9-2022 - 4-2024
Customer Success Manager at Primer
3-2019 - 9-2022
Account Manager at Adyen
12-2016 - 3-2019
Office Manager at Adyen

Education

2012 - 2014
Education details unavailable from Havering Sixth Form College
2007 - 2012
Education details unavailable from Redden Court School

More Information

Social Presence :

Prographics :

Exp : 10 Location : London, England, United Kingdom Job Level : Middle Designation : Manager, Customer Success at Primer
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Insights For Selling To Ellie

During A Call Or A Meeting

DO's

  • Focus on the results that your product produces, expect some strategic questions in return
  • Let them know of potential risks but suggest mitigation methods alongside
  • Stick to your standard pitch and qualifying script, don't try to wing it

DONT's

  • Don't shy away from asking hard questions, but be extra polite
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't get into pricing discussions early on, steer conversation towards proven results

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ellie is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Ellie

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Ellie move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Ellie take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Ellie

Personality Compatibility


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