Emily Haahr in

Emily Haahr

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Chief Customer Officer at Plaid
📍 Greater Boston, United States

Emily Haahr is the Chief Customer Officer at Plaid, where she leverages her extensive experience in customer-facing roles to foster business growth. Her background includes leadership positions at HubSpot and a degree in Communication Studies from Northeastern University. People who have worked with her often describe her as driven, knowledgeable, and genuinely caring about customer outcomes.

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Experience
16 Years
Current Role
Chief Customer Officer
Job Level
Leadership
Location
Greater Boston, United States
Personality Overview

How Emily shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Emily cares about

Customer Success
As Chief Customer Officer, her entire career is built around helping customers succeed and leading teams that support them, from success and support to professional services.
Financial Inclusion
Champions initiatives like Plaid's CRA entity, which aims to provide a more complete financial picture for individuals often excluded by traditional credit scores.
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Career

Work history

2025
Chief Customer Officer
Plaid
2024 - 2025
Head of Customer Success
Plaid
2020 - 2024
Head of Support and Professional Services
Plaid
2017 - 2020
VP, Global Support
HubSpot
2015 - 2017
Director, Customer Success - Sales and CRM Products
HubSpot
In the press

Media appearances

Emily Haahr - Chief Customer Officer at Plaid | The Org. Featured in The Org
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Education
Communication Studies
Northeastern University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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