Emily Haahr

Enigma
DISC Type : icd

Chief Customer Officer at Plaid

Greater Boston, United States

Overview

Emily Haahr is the Chief Customer Officer at Plaid, where she leverages her extensive experience in customer-facing roles to foster business growth. Her background includes leadership positions at HubSpot and a degree in Communication Studies from Northeastern University. People who have worked with her often describe her as driven, knowledgeable, and genuinely caring about customer outcomes.

Personality Overview

Hard To Convince

Persuasive & Assertive

Challenger

They are generally strong communicators and are not easy to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are likely to ask many questions and look heavily for supporting proof as well as information.

Topics They Care About

Customer Success
As Chief Customer Officer, her entire career is built around helping customers succeed and leading teams that support them, from success and support to professional services.
Financial Inclusion
Champions initiatives like Plaid's CRA entity, which aims to provide a more complete financial picture for individuals often excluded by traditional credit scores.
Supporting Founders
Actively involved in Plaid's FinRise cohort, a program designed to support and accelerate early-stage fintech companies, particularly those from underrepresented backgrounds.

Media Appearances

Emily Haahr - Chief Customer Officer at Plaid | The Org. Featured in The Org

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Work History

2025
Chief Customer Officer at Plaid
2024 - 2025
Head of Customer Success at Plaid
2020 - 2024
Head of Support and Professional Services at Plaid
2017 - 2020
VP, Global Support at HubSpot
2015 - 2017
Director, Customer Success - Sales and CRM Products at HubSpot

Education

Communication Studies from Northeastern University

More Information

Social Presence :

Prographics :

Exp : 16 Location : Greater Boston, United States Job Level : Leadership Designation : Chief Customer Officer at Plaid

Interested in

Sports

Soccer

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Insights For Selling To Emily

During A Call Or A Meeting

DO's

  • Let them lead the discussion, create opportunities for them to speak if they are not very forthcoming
  • Be prepared for a mix of questions and inquisitiveness, answer them in the tone in which they have been asked
  • Use phrases like ‘clear evidence’, ‘data-based results’ etc.

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t rely excessively on your relationship with them to win the deal even if you come to form one
  • Avoid making offhand commitments, understand the root of their concerns first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Emily is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Emily

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Emily move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Emily take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Emily

Personality Compatibility


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