Emily Renwick

Enthusiast
DISC Type : i

Head of Operations at Octopus Energy

London, England, United Kingdom

Overview

Emily Renwick is the UK Head of Operations for Octopus Energy, where she manages recruitment, L&D, and outsourcing. She successfully led the migration of 1. 5 million Bulb Energy customers in six months. Emily holds a BSc in Environmental Geography from the University of York.

Outside of work, Emily is an accomplished long-distance walker and holds the Duke of Edinburgh Gold Award. She has an interest in biodiversity, stemming from her early career work on an organic farm. She also actively uses her professional network to help others find opportunities.

Emily has walked over 500 miles on foot across Northern Spain to complete the Camino de Santiago.

Personality Overview

Non-Confrontational

Optimistic

Amiable & Agreeable

They tend to be agreeable by nature, so take their promises with a pinch of salt.
  Unlike D or C types, they are convinced more by stories and testimonials. They are more about building relationships than just cutting deals.

Topics They Care About

Large-Scale Migrations
Led the successful people and customer migration of 1. 5 million Bulb Energy customers within a six-month timeline, showcasing significant project management skill.
Customer Operations
As Head of Operations, she oversees crucial functions like recruitment, L&D, and outsourcing to ensure team and customer success.
Supporting Vulnerable Customers
Previously owned the delivery of the Warm Home Discount, demonstrating a commitment to creating smooth experiences for the most vulnerable customers.

Media Appearances

Octopus Energy’s power players: the leadership team behind the energy giant. Featured in Sifted

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Work History

11-2022
Head of Operations at Octopus Energy
5-2021 - 11-2022
Head of Operations & Client Delivery at Octopus Energy
7-2020 - 5-2021
Regional Lead, Operations Manager & Head of Additional Services at Octopus Energy
11-2015 - 5-2016
Account Executive at System Analytic (a WPP company)
5-2015 - 10-2015
Project Officer at Slade Farm Organics

Education

2011 - 2014
Environmental Geography BSc from University of York
2004 - 2011
Education details unavailable from Cowbridge Comprehensive School

More Information

Social Presence :

Prographics :

Exp : 7 Location : London, England, United Kingdom Job Level : Mid-senior Designation : Head of Operations at Octopus Energy
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Insights For Selling To Emily

During A Call Or A Meeting

DO's

  • Speak from experience about success that the product has seen with other customers
  • Invite them for a lunch or a drink/coffee
  • Compliment them about their personality if you get a chance

DONT's

  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Avoid overloading them with too much information
  • Don't be critical or challenge them openly, they can react defensively

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Emily is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Emily

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Emily move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Emily take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Emily

Personality Compatibility


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