Emma Eddaly Cruz Leyva

Examiner
DISC Type : sc

Spa Manager at Banyan Tree Mayakoba

Playa del Carmen, Quintana Roo, Mexico

Overview

Emma Eddaly Cruz Leyva is an experienced Spa Manager at Banyan Tree Mayakoba, with a career progression through luxury brands like The Resort at Pedregal and Hotel Presidente Intercontinental. She holds a Licenciatura from Centro Mexicano Universitario and is an expert in guest service and wellness.

She is passionate about holistic wellbeing, actively organizing and participating in events that feature yoga, sound healing, and meditative concerts. Her social engagement shows a deep connection to wellness practices, gratitude, and a love for her role in the Riviera Maya.

Emma incorporates unique traditional rituals into her wellness events, such as copal energy cleansings.

Personality Overview

Unexpressive

Tough To Convince

Overcautious

They are heavily focused on quality and prefer doing things the right way, even if it takes time.  They are quite aware of their needs and limitations, so they are unlikely to over-promise. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Holistic Wellness
She actively organizes and participates in events featuring yoga, sound healing, and traditional energy cleansings, highlighting a passion for comprehensive wellbeing.
Luxury Spa Management
Her career is centered around managing spas in high-end resorts, including Banyan Tree Mayakoba and The Resort at Pedregal.
Guest Wellness Journeys
She focuses on creating unique guest experiences, as demonstrated by her organization of the multi-faceted World Wellness Weekend events.

Media Appearances

Emma has no verified media appearances

Work History

7-2022
Spa Manager at Banyan Tree Mayakoba
10-2018
Spa Supervisor at The Resort at Pedregal
5-2018
Spa Manager at Hotel Presidente Intercontinental Cancún
2-2016
Spa Supervisor at Hoteles Presidente Intercontinental
5-2015 - 2-2016
Terapeuta de spa at Hoteles Presidente Intercontinental Cozumel Resort & spa

Education

2010 - 2014
Licenciatura from Centro Mexicano Universitario

More Information

Social Presence :

Prographics :

Exp : 11 Location : Playa del Carmen, Quintana Roo, Mexico Job Level : Middle Designation : Spa Manager at Banyan Tree Mayakoba
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Insights For Selling To Emma Eddaly

During A Call Or A Meeting

DO's

  • Ask them which other stakeholders would be important for this purchase decision
  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Expect them to be vague in response to your questions, ask firmly and pointedly

DONT's

  • Don't be very accepting if that is your natural style, stay firm
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't rely on relationship building even if they act pleasantly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Emma Eddaly is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Emma Eddaly

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Emma Eddaly move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Emma Eddaly take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Emma Eddaly

Personality Compatibility


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