Eric Sutton in

Eric Sutton

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Founding Member at Blend
📍 New York, New York, United States

Eric Sutton is the Chief CX & Design Officer at KeyBank, leading the enterprise experience and design organization, KeyXD. He focuses on using client insight and AI-enabled delivery to drive business outcomes. He holds a BFA from Virginia Commonwealth University and is described by others as supportive, kind, and hardworking.

With a background in fine arts, Eric shows a keen interest in creative disciplines and how they intersect with business. He follows trends in brand storytelling and recently joined Blend, a global community dedicated to challenging traditional thinking through cognitive diversity.

In 2024, he won a MarCom Platinum Award, recognizing his entire individual body of work and its impact on design and business transformation.

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Experience
19 Years
Current Role
Founding Member
Job Level
Leadership
Location
New York, New York, United States
Personality Overview

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Priorities

Topics Eric cares about

Enterprise Design Strategy
He conceived and leads KeyXD, KeyBank's enterprise experience and design organization, unifying practices to drive measurable business outcomes at scale.
AI-Driven CX
His current role involves advancing AI-enabled delivery across critical client touchpoints to improve satisfaction, loyalty, and engagement.
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Career

Work history

7-2025
Founding Member
Blend
3-2025
Chief CX & Design Officer
KeyBank
1-2022 - 2-2025
Head of Design & Content
Laurel Road
1-2019 - 12-2021
Vice President, Creative Director
Laurel Road
6-2017 - 12-2018
Creative Director
Laurel Road
In the press

Media appearances

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Education
1991 - 1995
BFA
Virginia Commonwealth University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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