Eric Sutton

Inspirer
DISC Type : id

Founding Member at Blend

New York, New York, United States

Overview

Eric Sutton is the Chief CX & Design Officer at KeyBank, leading the enterprise experience and design organization, KeyXD. He focuses on using client insight and AI-enabled delivery to drive business outcomes. He holds a BFA from Virginia Commonwealth University and is described by others as supportive, kind, and hardworking.

With a background in fine arts, Eric shows a keen interest in creative disciplines and how they intersect with business. He follows trends in brand storytelling and recently joined Blend, a global community dedicated to challenging traditional thinking through cognitive diversity.

In 2024, he won a MarCom Platinum Award, recognizing his entire individual body of work and its impact on design and business transformation.

Personality Overview

Confident & Optimistic

Fast Adopter

Decisive

They don’t mind taking a stand if they believe in something.  They respond well to objective pitches but also attach some value to relationships. They usually prefer to drive the conversation.

Topics They Care About

Enterprise Design Strategy
He conceived and leads KeyXD, KeyBank's enterprise experience and design organization, unifying practices to drive measurable business outcomes at scale.
AI-Driven CX
His current role involves advancing AI-enabled delivery across critical client touchpoints to improve satisfaction, loyalty, and engagement.
Financial Literacy
At Laurel Road, he launched a doctor-focused financial literacy hub, showing an interest in using content and design for targeted education.

Media Appearances

Eric has no verified media appearances

Work History

7-2025
Founding Member at Blend
3-2025
Chief CX & Design Officer at KeyBank
1-2022 - 2-2025
Head of Design & Content at Laurel Road
1-2019 - 12-2021
Vice President, Creative Director at Laurel Road
6-2017 - 12-2018
Creative Director at Laurel Road

Education

1991 - 1995
BFA from Virginia Commonwealth University

More Information

Social Presence :

Prographics :

Exp : 19 Location : New York, New York, United States Job Level : Leadership Designation : Founding Member at Blend
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Insights For Selling To Eric

During A Call Or A Meeting

DO's

  • Look like someone who is on top of their game
  • Refer to testimonials from well known people to highlight the value of your product
  • Focus on the big picture and the strategic value of your product

DONT's

  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don't be unorganized, be prepared for the pitch
  • Don’t keep repeating the same information, it could make them impatient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Eric is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Eric

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Eric move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Eric take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Eric

Personality Compatibility


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