Erin Pagliai

Doer
DISC Type : ds

Sr. Director, Customer Care Operations at iRhythm Technologies, Inc.

Las Vegas, Nevada, United States

Overview

Erin Pagliai is the Senior Director of Customer Care Operations at iRhythm Technologies, Inc., where she has grown her career over the past 12 years. She holds a Master of Science from Aurora University. Colleagues describe her as detail-oriented, diligent, and hard-working.

Erin is deeply passionate about her companys mission to provide life-changing care for millions of patients around the world. She frequently expresses pride in the positive impact of iRhythms products and services on cardiac health and is proud to be part of the company.

She is currently focused on expanding her team to support international growth and global customer care development.

Personality Overview

Results Focused

Risk-Accepting

Strategic Planner

They might take some time to make their mind up but once they do, they don't change it easily.  Reading between the lines and seeing beyond your words comes naturally to them. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

Customer Care Operations
Has over a decade of experience leading and scaling customer care operations within the medical technology sector at iRhythm Technologies.
Global Team Growth
Actively hiring professionals with experience in international growth to expand her customer care team's global footprint.
Patient-Centric Mission
Expresses immense pride in being part of a company with a mission to save lives and improve cardiac health for patients worldwide.

Media Appearances

Erin has no verified media appearances

Work History

2-2026
Sr. Director, Customer Care Operations at iRhythm Technologies, Inc.
3-2023 - 2-2026
Director, Customer Care Operations at iRhythm Technologies, Inc.
7-2022 - 3-2023
Sr. Manager Customer Care Operations at iRhythm Technologies, Inc.
2-2009 - 7-2013
Sales and Customer Support at Mark Drug Medical Supply
2-2007 - 2-2009
Director Event Production at Tasty Catering

Education

9-2006 - 5-2007
Master of Science - MS from Aurora University
9-1999 - 5-2004
Bachelor of Arts - BA from University of Northern Iowa

More Information

Social Presence :

Prographics :

Exp : 10 Location : Las Vegas, Nevada, United States Job Level : Senior Designation : Sr. Director, Customer Care Operations at iRhythm Technologies, Inc.
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Insights For Selling To Erin

During A Call Or A Meeting

DO's

  • Suggest clear next steps with confidence, don't be vague or hesitant
  • During followups, use phone or text if needed, they should be fine
  • Let them know of potential risks but suggest mitigation methods alongside

DONT's

  • Don't shy away from asking hard questions, but be extra polite
  • Avoid putting conscious effort into relationship-building
  • Don't go over them unless you are left with no other option

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Erin is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Erin

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Erin move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Erin take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Erin

Personality Compatibility


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