Erin Pagliai in

Erin Pagliai

Doer · DISC type ds
Sr. Director, Customer Care Operations at iRhythm Technologies, Inc.
📍 Las Vegas, Nevada, United States

Erin Pagliai is the Senior Director of Customer Care Operations at iRhythm Technologies, Inc., where she has grown her career over the past 12 years. She holds a Master of Science from Aurora University. Colleagues describe her as detail-oriented, diligent, and hard-working.

Erin is deeply passionate about her companys mission to provide life-changing care for millions of patients around the world. She frequently expresses pride in the positive impact of iRhythms products and services on cardiac health and is proud to be part of the company.

She is currently focused on expanding her team to support international growth and global customer care development.

Read the full overview →
Experience
10 Years
Current Role
Sr. Director, Customer Care Operations
Job Level
Senior
Location
Las Vegas, Nevada, United States
Personality Overview

How Erin shows up

Results Focused
Risk-Accepting
Strategic Planner

They might take some time to make their mind up but once they do, they don't change it easily. Reading between the lines and seeing beyond your words comes naturally to them. They exhibit a rare combination of being result-oriented but patient at the same time.

Priorities

Topics Erin cares about

Customer Care Operations
Has over a decade of experience leading and scaling customer care operations within the medical technology sector at iRhythm Technologies.
Global Team Growth
Actively hiring professionals with experience in international growth to expand her customer care team's global footprint.
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Career

Work history

2-2026
Sr. Director, Customer Care Operations
iRhythm Technologies, Inc.
3-2023 - 2-2026
Director, Customer Care Operations
iRhythm Technologies, Inc.
7-2022 - 3-2023
Sr. Manager Customer Care Operations
iRhythm Technologies, Inc.
2-2009 - 7-2013
Sales and Customer Support
Mark Drug Medical Supply
2-2007 - 2-2009
Director Event Production
Tasty Catering
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
9-2006 - 5-2007
Master of Science - MS
Aurora University
9-1999 - 5-2004
Bachelor of Arts - BA
University of Northern Iowa
Social presence
in
Behavioral profile

DISC profile (public)

d

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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