Fabio Formento in

Fabio Formento

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Gerente Executivo Customer Care at Inter
📍 Greater São Paulo Area, Brazil

Fábio Formento is a customer experience executive with over 20 years of leadership in operations and customer relations at companies like Inter and Neon. A graduate of PUCRS and FGV, colleagues describe him as a humane, competent, and results-focused leader dedicated to transforming service delivery.

He is passionate about developing people, believing that business results are impossible without focusing on team growth and transforming the internal customer experience first. His personal posts suggest that his Christian faith is a core part of his worldview and a source of inspiration.

Unique fact: At GETNET, he led the transformation of a traditional customer service unit into a complete business center with its own P&L.

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Experience
6 Years
Current Role
Gerente Executivo Customer Care
Location
Greater São Paulo Area, Brazil
Personality Overview

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Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Fabio cares about

Customer Experience
A seasoned executive who has built his 20+ year career leading customer service and operations. He frequently speaks at industry events on CX strategies.
Human-Centric Service
Believes in balancing automation with a human touch, participating in panels on AI versus humanization and building empathetic customer relationships.
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Career

Work history

9-2025
Gerente Executivo Customer Care
Inter
10-2023 - 9-2025
Head de Operações | Delta Global
Rands
4-2023
Minder
Open Mind Brazil
1-2021 - 4-2023
Head of Customer Service
Neon
4-2020 - 1-2021
Statutory Superintendent
SX Negócios
In the press

Media appearances

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Education
10-2025 - 10-2026
Executive MBA
Pontifícia Universidade Católica do Rio Grande do Sul
2017 - 2018
Master of Business Administration - MBA
FGV - Fundação Getulio Vargas
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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