Fabio Formento

Evaluator
DISC Type : Dcs

Gerente Executivo Customer Care at Inter

Greater São Paulo Area, Brazil

Overview

Fábio Formento is a customer experience executive with over 20 years of leadership in operations and customer relations at companies like Inter and Neon. A graduate of PUCRS and FGV, colleagues describe him as a humane, competent, and results-focused leader dedicated to transforming service delivery.

He is passionate about developing people, believing that business results are impossible without focusing on team growth and transforming the internal customer experience first. His personal posts suggest that his Christian faith is a core part of his worldview and a source of inspiration.

Unique fact: At GETNET, he led the transformation of a traditional customer service unit into a complete business center with its own P&L.

Personality Overview

Thorough Evaluator

Hard To Convince

Fast But Analytical

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They focus on the results, but can still be quite procedural and analytical about how to get there They are not very likely to become strong advocates of your product or service

Topics They Care About

Customer Experience
A seasoned executive who has built his 20+ year career leading customer service and operations. He frequently speaks at industry events on CX strategies.
Human-Centric Service
Believes in balancing automation with a human touch, participating in panels on AI versus humanization and building empathetic customer relationships.
Effective Leadership
Emphasizes that true culture is built on action, not words. He believes leaders must drive results by empowering teams and creating efficient, bureaucracy-free processes.

Media Appearances

Fabio has no verified media appearances

Work History

9-2025
Gerente Executivo Customer Care at Inter
10-2023 - 9-2025
Head de Operações | Delta Global at Rands
4-2023
Minder at Open Mind Brazil
1-2021 - 4-2023
Head of Customer Service at Neon
4-2020 - 1-2021
Statutory Superintendent at SX Negócios

Education

10-2025 - 10-2026
Executive MBA from Pontifícia Universidade Católica do Rio Grande do Sul
2017 - 2018
Master of Business Administration - MBA from FGV - Fundação Getulio Vargas

More Information

Social Presence :

Prographics :

Exp : 6 Location : Greater São Paulo Area, Brazil Job Level : N/A Designation : Gerente Executivo Customer Care at Inter
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Insights For Selling To Fabio

During A Call Or A Meeting

DO's

  • Showcase how you can impact results but also make sure that you share detailed information too
  • Showcase your competitive superiority clearly when possible or address it at the minimum
  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.

DONT's

  • Avoid self-deprecating references or general informality, it could decrease their trust in you
  • Avoid too much small talk, just a few formal pleasantries should be fine
  • Avoid making strong statements, instead invite them to agree with you by asking them questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Fabio is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Fabio

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Fabio move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Fabio take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Fabio

Personality Compatibility


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