Fiona Wilson in

Fiona Wilson

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Senior Customer Communications Manager at Affinity Water
📍 Welwyn, England, United Kingdom

Fiona is a marketing leader with over 20 years of experience, currently Senior Customer Communications Manager at Affinity Water. Described by colleagues as dedicated, creative, and highly organized, she holds a BA in Business Economics from the University of Exeter and is driven by a customer-first passion.

Outside of her marketing career, she has served as a Presiding Officer for local elections, where she was responsible for managing the conduct of the ballot in polling stations.

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Experience
18 Years
Current Role
Senior Customer Communications Manager
Job Level
Middle
Location
Welwyn, England, United Kingdom
Personality Overview

How Fiona shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Fiona cares about

Customer Communications
Her entire career at Affinity Water has focused on leading teams to enhance customer communications, engagement, and brand perception across all channels.
Team Leadership
She leads teams of up to eight people and is praised for her adept people management skills, fostering collaborative environments to achieve shared goals.
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Career

Work history

2-2024
Senior Customer Communications Manager
Affinity Water
12-2022 - 1-2024
External Communications Manager
Affinity Water
2-2022 - 12-2022
Consumer Communications Manager
Affinity Water
5-2016 - 5-2021
Presiding Officer - Elections
Welwyn Hatfield Borough Council
4-2015 - 7-2017
Marketing Manager (Campus West)
Welwyn Hatfield Borough Council
In the press

Media appearances

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Education
1997 - 2000
BA (Hons) Business Economics
University of Exeter
2007 - 2008
AS Level
Bedford College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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