Francesca Del Castillo

Observer
DISC Type : ic

AVP & Customer Service Manager at Ocean Bank

Miami-Fort Lauderdale Area, United States

Overview

Francesca del Castillo is a seasoned client services leader and the AVP & Customer Service Manager at Ocean Bank. With deep expertise in the financial industry, she has a proven history of developing staff and enhancing customer satisfaction, supported by her studies at Miami Dade College.

Outside of her professional responsibilities, Francesca is committed to lifelong learning and personal development. A notable strength is her fluency in three languages: English, Spanish, and Italian, which allows her to connect with a diverse range of individuals and communities in the Miami area.

Unique fact: Francesca is fully fluent in English, Spanish, and Italian.

Personality Overview

Curious

Assertive

Value Driven

They are generally strong communicators and are not easy to convince.  They ask a lot of questions and rely heavily on information and collaterals. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Customer Service Excellence
Her team at a previous role was ranked number one in customer satisfaction for eight consecutive years, showcasing a long-term commitment to superior service.
Staff Development
Focuses on training, developing, and motivating her team, which is a core strength listed in her professional summary.
Financial Services
Possesses extensive experience in the banking sector through long-term roles at major institutions like Ocean Bank and Wells Fargo.

Media Appearances

Francesca del Castillo - AVP & Customer Service Manager at Ocean Bank. Featured in The Org

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Work History

2-2024
AVP & Customer Service Manager at Ocean Bank
5-2019 - 1-2024
Officer & Contact Center Supervisor at Ocean Bank
6-2015 - 5-2019
International Customer Service at Ocean Bank
10-2011 - 12-2013
Training Manager at Leon Medical Centers
2008 - 9-2011
Phone Bank Supervisor at Wells Fargo Bank

Education

12-2019 - 12-2020
Associate of Arts - AA from Miami Dade College
1998 - 2000
AS from Florida National College

More Information

Social Presence :

Prographics :

Exp : 25 Location : Miami-Fort Lauderdale Area, United States Job Level : Middle Designation : AVP & Customer Service Manager at Ocean Bank
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Insights For Selling To Francesca

During A Call Or A Meeting

DO's

  • Help them realize that there is no personal risk in making this decision
  • Be prepared for a lot of questions, answer them objectively
  • Ask them questions to understand their needs better while staying affable

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t try to rush them into a decision, provide all necessary information first
  • Avoid making offhand commitments

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Francesca is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Francesca

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Francesca move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Francesca take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Francesca

Personality Compatibility


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