Francesca Del Castillo in

Francesca Del Castillo

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AVP & Customer Service Manager at Ocean Bank
📍 Miami-Fort Lauderdale Area, United States

Francesca del Castillo is a seasoned client services leader and the AVP & Customer Service Manager at Ocean Bank. With deep expertise in the financial industry, she has a proven history of developing staff and enhancing customer satisfaction, supported by her studies at Miami Dade College.

Outside of her professional responsibilities, Francesca is committed to lifelong learning and personal development. A notable strength is her fluency in three languages: English, Spanish, and Italian, which allows her to connect with a diverse range of individuals and communities in the Miami area.

Unique fact: Francesca is fully fluent in English, Spanish, and Italian.

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Experience
25 Years
Current Role
AVP & Customer Service Manager
Job Level
Middle
Location
Miami-Fort Lauderdale Area, United States
Personality Overview

How Francesca shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Francesca cares about

Customer Service Excellence
Her team at a previous role was ranked number one in customer satisfaction for eight consecutive years, showcasing a long-term commitment to superior service.
Staff Development
Focuses on training, developing, and motivating her team, which is a core strength listed in her professional summary.
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Career

Work history

2-2024
AVP & Customer Service Manager
Ocean Bank
5-2019 - 1-2024
Officer & Contact Center Supervisor
Ocean Bank
6-2015 - 5-2019
International Customer Service
Ocean Bank
10-2011 - 12-2013
Training Manager
Leon Medical Centers
2008 - 9-2011
Phone Bank Supervisor
Wells Fargo Bank
In the press

Media appearances

Francesca del Castillo - AVP & Customer Service Manager at Ocean Bank. Featured in The Org
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Education
12-2019 - 12-2020
Associate of Arts - AA
Miami Dade College
1998 - 2000
AS
Florida National College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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