Garrick Clark-Fraser

Commander
DISC Type : D

Director of Candidate Experience, North America at LHH

San Diego, California, United States

Overview

Garrick is a results-driven Customer Service Operations Director at LHH with over eight years of experience. He specializes in building scalable, AI-enabled customer experiences and transforming service operations. He holds a Bachelors Degree from Washington State University and is described by colleagues as supportive and knowledgeable.

Outside of work, Garrick is a passionate traveler and photographer who captures the beauty he encounters around the world. He has translated this hobby into a side business, recently launching his own Etsy shop to sell his photography prints and share his creative journey.

He recently launched an Etsy shop to sell his travel photography.

Personality Overview

Very Quick

Risk-Taker

Impact-Driven

They do not care very much about building rapport or relationships.  They put a lot of effort into ensuring personal success. They are less concerned about the product and more about its potential impact.

Topics They Care About

AI-Enabled CX
His professional focus is on building and scaling customer experiences that are enabled by AI technology to drive efficiency and satisfaction.
Service Transformation
He has a proven track record of transforming customer care operations, unifying siloed teams, and modernizing service delivery models from the ground up.
Coaching Leadership
He leads with a collaborative, coaching-focused style to foster professional development and team engagement, and is seen as a go-to mentor.

Media Appearances

Garrick has no verified media appearances

Work History

1-2022
Director of Candidate Experience, North America at LHH
6-2021 - 1-2023
International Future Leader at The Adecco Group
10-2018 - 1-2022
Delivery Operations Manager at LHH
11-2017 - 10-2018
Senior Business and Project Manager at LHH
7-2016 - 11-2017
Business Manager at LHH

Education

Bachelor’s Degree from Washington State University Global Campus
Associate of Arts (A.A.) from Seattle Central College

More Information

Social Presence :

Prographics :

Exp : 12 Location : San Diego, California, United States Job Level : Mid-senior Designation : Director of Candidate Experience, North America at LHH
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Insights For Selling To Garrick

During A Call Or A Meeting

DO's

  • Be respectful but crisp
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Make sure that you circle back fast on any action items, it wins their trust

DONT's

  • Avoid being too verbose
  • Don’t take too much time in sending them information if they ask for any
  • Don’t be in a rush to invite them for a social meet and greet

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Garrick is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Garrick

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Garrick move?

  • If convinced, they can reach decisions quite fast.
  • Can Garrick take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Garrick

Personality Compatibility


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