George Baird

Questioner
DISC Type : c

Customer Recovery Manager at British Gas

Greater Glasgow Area, United Kingdom

Overview

George Baird is a Customer Recovery Manager at British Gas with a background in performance analysis. He has progressed within the company, leveraging his analytical skills to drive data-led decisions. He is a certified Lean Six Sigma Green Belt, underscoring his expertise in process improvement and operational efficiency.

He holds both Lean Six Sigma Green and Yellow Belt certifications.

Personality Overview

Not Easily Convinced

Cautious & Analytical

Price-Sensitive

It is quite likely of them to ask for pricing or other concessions.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

Customer Recovery
Has advanced from a Customer Recovery Lead to his current role as Customer Recovery Manager at British Gas.
Process Improvement
Holds Lean Six Sigma Green and Yellow Belt certifications, indicating a focus on enhancing operational efficiency.
Performance Analytics
Previously worked as a Performance Analyst, focusing on using analytical techniques to generate actionable insights for stakeholders.

Media Appearances

George has no verified media appearances

Work History

4-2024
Customer Recovery Manager at British Gas
7-2023 - 4-2024
Customer Recovery Lead - Energy at British Gas
6-2020 - 7-2023
Performance Analyst at British Gas
10-2007 - 8-2010
Sales Executive at Arnold Clark

Education

1999 - 2004
Education details unavailable from Holy Cross High School

More Information

Social Presence :

Prographics :

Exp : 8 Location : Greater Glasgow Area, United Kingdom Job Level : Middle Designation : Customer Recovery Manager at British Gas
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Insights For Selling To George

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Share as much information as possible regarding your product
  • Keep some extra margin in hand as they will likely negotiate the pricing

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t overhype the product/pitch, keep it measured
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with George is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from George

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will George move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can George take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And George

Personality Compatibility


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