Guilherme Sena Silva

Questioner
DISC Type : c

Analista de Governança at Jeitto

São Paulo, São Paulo, Brazil

Overview

Guilherme Sena Silva is an IT Governance Analyst with 7 years of experience managing IT services and processes. He specializes in executive reporting, ITSM tools like ServiceNow and Cherwell, and holds an ITIL® 4 Foundation certification and a degree in Information Systems.

A proactive professional with strong interpersonal skills, Guilherme thrives in team environments. He is highly analytical and focused on continuous professional development to stay current in his field, always seeking to enhance his knowledge and skills.

He is actively exploring next-generation ITSM tools, recently sharing his experience learning about the BMC Helix platform.

Personality Overview

Not Easily Convinced

Price-Sensitive

Systematic

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  They prefer to fully evaluate every situation. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

IT Service Management
His entire career is built on ITSM principles, demonstrated by his experience with tools like ServiceNow and his recent ITIL 4 Foundation certification.
Process Governance
His roles at TOTVS, C6 Bank, and TIVIT consistently involved auditing processes, conducting technical committees, and ensuring SLA compliance to drive improvements.
Data-Driven Reporting
He has direct experience creating executive reports and dashboards using ServiceNow and holds a Power BI certification to support data-informed decision-making.

Media Appearances

Guilherme has no verified media appearances

Work History

6-2025
Analista de Governança at Jeitto
4-2023 - 6-2025
Analista de Governança II at TOTVS
2-2022 - 2-2023
Pl. Tech Analyst at C6 Bank
9-2021 - 1-2022
Analista de Serviço ao Cliente at Vivo (Telefônica Brasil)
11-2020 - 8-2021
Analista de Governança Pleno at TIVIT

Education

2019 - 2023
Sistemas de Informação from Uninove - Universidade Nove de Julho
2014 - 2018
Education details unavailable from Universidade Paulista

More Information

Social Presence :

Prographics :

Exp : N/A Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Analista de Governança at Jeitto
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Insights For Selling To Guilherme

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Emphasise more on facts and measurable benefits
  • Share as much information as possible regarding your product

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t try to be too friendly or informal with them
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Guilherme is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Guilherme

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Guilherme move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Guilherme take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Guilherme

Personality Compatibility


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