Guilherme Sena Silva in

Guilherme Sena Silva

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Analista de Governança at Jeitto
📍 São Paulo, São Paulo, Brazil

Guilherme Sena Silva is an IT Governance Analyst with 7 years of experience managing IT services and processes. He specializes in executive reporting, ITSM tools like ServiceNow and Cherwell, and holds an ITIL® 4 Foundation certification and a degree in Information Systems.

A proactive professional with strong interpersonal skills, Guilherme thrives in team environments. He is highly analytical and focused on continuous professional development to stay current in his field, always seeking to enhance his knowledge and skills.

He is actively exploring next-generation ITSM tools, recently sharing his experience learning about the BMC Helix platform.

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Current Role
Analista de Governança
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Priorities

Topics Guilherme cares about

IT Service Management
His entire career is built on ITSM principles, demonstrated by his experience with tools like ServiceNow and his recent ITIL 4 Foundation certification.
Process Governance
His roles at TOTVS, C6 Bank, and TIVIT consistently involved auditing processes, conducting technical committees, and ensuring SLA compliance to drive improvements.
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Career

Work history

6-2025
Analista de Governança
Jeitto
4-2023 - 6-2025
Analista de Governança II
TOTVS
2-2022 - 2-2023
Pl. Tech Analyst
C6 Bank
9-2021 - 1-2022
Analista de Serviço ao Cliente
Vivo (Telefônica Brasil)
11-2020 - 8-2021
Analista de Governança Pleno
TIVIT
In the press

Media appearances

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Education
2019 - 2023
Sistemas de Informação
Uninove - Universidade Nove de Julho
2014 - 2018
Education details unavailable
Universidade Paulista
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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