H is the Head of Service Design at Centrica, bringing over 15 years of experience in leading design teams and shaping digital products. Educated at the University of Hull, she is described by colleagues as a caring, constructive mentor and a true subject matter expert with a razor-sharp intellect.
Beyond her primary role, H is a dedicated mentor to design professionals at all levels. She actively contributes to the design community by writing and sharing her expertise on her Substack blog, covering topics in design, research, and leadership.
She developed and published a unique experimental process on how to run an AI ethics design sprint to better understand user trust.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
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