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H Locke

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Head of UX Research and Service Design at Centrica
📍 United Kingdom

H is the Head of Service Design at Centrica, bringing over 15 years of experience in leading design teams and shaping digital products. Educated at the University of Hull, she is described by colleagues as a caring, constructive mentor and a true subject matter expert with a razor-sharp intellect.

Beyond her primary role, H is a dedicated mentor to design professionals at all levels. She actively contributes to the design community by writing and sharing her expertise on her Substack blog, covering topics in design, research, and leadership.

She developed and published a unique experimental process on how to run an AI ethics design sprint to better understand user trust.

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Experience
11 Years
Current Role
Head of UX Research and Service Design
Job Level
Mid-senior
Location
United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics H cares about

Service Design
As Head of Service Design at Centrica and a writer on the topic, she focuses on solving large-scale industry challenges for a greener, fairer future.
Mentoring Designers
She is a passionate mentor to designers and leaders, with recommendations highlighting her generous, honest, and practical advice.
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Career

Work history

9-2025
Head of UX Research and Service Design
Centrica
6-2023 - 9-2025
Service Design Lead
British Gas
6-2021 - 6-2023
Head of Experience Design
Ogilvy UK
1-2019 - 6-2021
UX Director
Ogilvy UK
5-2016 - 12-2018
Head of Experience Design
Proximity London
In the press

Media appearances

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Education
1997 - 2001
Bachelor's Degree
University of Hull
1999 - 2000
Bachelor's Degree
Université Jean Moulin (Lyon III)
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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