Harpreet Kaur Saggu

Go-getter
DISC Type : d

Quality and Complaints Manager at Brook Green Supply

London Area, United Kingdom

Overview

Harpreet is a results-driven Quality and Complaints Manager at Brook Green Supply with a robust background in fast-paced legal environments. Educated at The University of Law, she is adept at legal risk mitigation and litigation. Colleagues describe her as dedicated, honest, and a go-getter, skilled in managing high-volume caseloads and leading teams.

Her unique experience includes managing and supervising teams internationally, with direct oversight of operations in both the UK and India during her time at ICICI Bank.

Personality Overview

Fast-Paced

Vision Oriented

Direct & Candid

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They respond well to confident salespeople. They care equally about the product and its potential impact.

Topics They Care About

Complaint Resolution
Manages quality and complaints for Brook Green Supply and previously led complaints and pre-litigation teams at ICICI Bank and BlackLion Law.
Legal Risk Mitigation
Her introduction highlights a proficiency in developing sensible approaches for legal risk mitigation and applying legal rules to specific cases.
Financial Regulations
Experienced in handling cases related to the Plevin ruling, GDPR, Data Protection Act, and Financial Ombudsman regulations from her previous roles.

Media Appearances

Harpreet has no verified media appearances

Work History

4-2024
Quality and Complaints Manager at Brook Green Supply
5-2022
Client Relationship Support Team Leader at Brook Green Supply
6-2019 - 5-2022
Complaints Team Leader at ICICI Bank UK plc - Head Office London at ICICI Bank
5-2018 - 6-2019
Pre Litigation Team Leader/ Paralegal at BlackLion Law LLP
5-2017 - 5-2018
Financial Claims Team Leader -Financial Litigation Group/Initial Evidence Gathering Team at BlackLion Law LLP

Education

2014 - 2015
Legal Practice Course from The University of Law
2010 - 2013
Master’s Degree from The University of Law

More Information

Social Presence :

Prographics :

Exp : 13 Location : London Area, United Kingdom Job Level : Middle Designation : Quality and Complaints Manager at Brook Green Supply
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Insights For Selling To Harpreet Kaur

During A Call Or A Meeting

DO's

  • Refer to testimonials from others in similar positions
  • Tell them that you are there to help them create visible impact within their organization
  • Get to the point quickly instead of spending too much time on pleasantries

DONT's

  • Don’t try to be an alpha salesperson, give them equal space
  • Avoid long winding pitches, stay objective
  • Refrain from asking too many questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Harpreet Kaur is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Harpreet Kaur

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Harpreet Kaur move?

  • Their decision making speed is somewhere in the middle.
  • Can Harpreet Kaur take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Harpreet Kaur

Personality Compatibility


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