Harriet Quick in

Harriet Quick

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Director of Customer Experience Transformation at Thames Water
📍 United Kingdom

Harriet is a creative and commercially focused digital leader specializing in customer experience transformation. Currently a Director at Thames Water, her career highlights include leading large-scale digital and cultural change at Sonepar UK and RS Components. People who have worked with her describe her as an inspiring leader with a strong ability to simplify complex problems into powerful solutions.

Interesting fact: Harriet won an award for the "Best In-House Content Marketing Team of the Year" from DigiDay.

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Experience
15 Years
Current Role
Director of Customer Experience Transformation
Job Level
Mid-senior
Location
United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Harriet cares about

CX Transformation
Her current and previous roles focus on leading major transformation programs to improve how millions of customers engage with digital and operational channels.
Digital Strategy
She has a proven track record of leading transformative shifts in digital operations, web design, and marketing for major B2B companies like Sonepar and RS Components.
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Career

Work history

4-2025
Director of Customer Experience Transformation
Thames Water
1-2024 - 5-2025
Head of Change & Product Management
Thames Water
6-2022 - 12-2023
Head of Customer Product Ownership
Thames Water
2-2021 - 6-2022
Head of Digital Transformation
SONEPAR UK LIMITED
11-2018 - 11-2020
Vice President of Digital Transformation
RS Components
In the press

Media appearances

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Education
2004 - 2007
History
University of East Anglia
1996 - 2004
History
Wisbech Grammar School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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