Harriet Quick

Go-getter
DISC Type : d

Director of Customer Experience Transformation at Thames Water

United Kingdom

Overview

Harriet is a creative and commercially focused digital leader specializing in customer experience transformation. Currently a Director at Thames Water, her career highlights include leading large-scale digital and cultural change at Sonepar UK and RS Components. People who have worked with her describe her as an inspiring leader with a strong ability to simplify complex problems into powerful solutions.

Interesting fact: Harriet won an award for the "Best In-House Content Marketing Team of the Year" from DigiDay.

Personality Overview

Decisive

Direct & Candid

Self-Confident

They respond well to confident salespeople.  They care equally about the product and its potential impact. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

CX Transformation
Her current and previous roles focus on leading major transformation programs to improve how millions of customers engage with digital and operational channels.
Digital Strategy
She has a proven track record of leading transformative shifts in digital operations, web design, and marketing for major B2B companies like Sonepar and RS Components.
Organisational Culture
She has a keen interest in organisational culture and has posted about the importance of employee wellbeing and global inclusion initiatives.

Media Appearances

Harriet has no verified media appearances

Work History

4-2025
Director of Customer Experience Transformation at Thames Water
1-2024 - 5-2025
Head of Change & Product Management at Thames Water
6-2022 - 12-2023
Head of Customer Product Ownership at Thames Water
2-2021 - 6-2022
Head of Digital Transformation at SONEPAR UK LIMITED
11-2018 - 11-2020
Vice President of Digital Transformation at RS Components

Education

2004 - 2007
History from University of East Anglia
1996 - 2004
History from Wisbech Grammar School

More Information

Social Presence :

Prographics :

Exp : 15 Location : United Kingdom Job Level : Mid-senior Designation : Director of Customer Experience Transformation at Thames Water
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Insights For Selling To Harriet

During A Call Or A Meeting

DO's

  • Highlight the competitive differentiation of your product
  • Be crisp while making the pitch
  • Tell them that you are there to help them create visible impact within their organization

DONT's

  • Don’t try to be an alpha salesperson, give them equal space
  • Don’t expect them to change their mind quickly if they say no once
  • Avoid repeating yourself or making generalizations

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Harriet is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Harriet

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Harriet move?

  • Their decision making speed is somewhere in the middle.
  • Can Harriet take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Harriet

Personality Compatibility


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