Hayley Lord
Login to view DISC.Hayley Lord is an experienced, delivery-focused leader in collections and recoveries, currently serving as the Head of Collections Operations at Thames Water. With a background that includes senior roles at Monzo Bank and Oakbrook Finance, she specializes in regulatory environments and improving operational performance. She also holds a CIPD certification.
At a previous company, she led an operational optimization that resulted in a £3 million annualized uplift and a 50% increase in collections per employee within six months.
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Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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