Heather D. in

Heather D.

Galvanizer · DISC type Id
Vice President Contact Center Operations at Affinity Federal Credit Union
📍 Greater Chicago Area, United States

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

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Experience
14 Years
Current Role
Vice President Contact Center Operations
Job Level
Senior
Location
Greater Chicago Area, United States
Personality Overview

How Heather shows up

Trusting
Socially Adept
Persuader

They are more likely to be open to unproven but exciting technologies. They are charming and have the ability to align others behind their decisions. They do not mind taking risks and can make hard decisions, if necessary.

Priorities

Topics Heather cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

10-2022
Vice President Contact Center Operations
Affinity Federal Credit Union
2-2018 - 10-2022
Contact Center Director
Consumers Credit Union, Illinois
12-2015 - 2-2018
New Account Sales Manager
Consumers Credit Union, Illinois
1-2014 - 12-2015
Assistant Manager, Branch Sales and Operations
BCU
4-2012 - 1-2014
Business Development Representative
BCU
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
BS
Purdue University
Social presence
in
Behavioral profile

DISC profile (public)

I

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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