Heather D.

Galvanizer
DISC Type : Id

Vice President Contact Center Operations at Affinity Federal Credit Union

Greater Chicago Area, United States

Overview

Heather has no verified overview

Personality Overview

Trusting

Socially Adept

Persuader

They are more likely to be open to unproven but exciting technologies.  They are charming and have the ability to align others behind their decisions. They do not mind taking risks and can make hard decisions, if necessary.

Topics They Care About

Heather has no verified topics they care about

Media Appearances

Heather has no verified media appearances

Work History

10-2022
Vice President Contact Center Operations at Affinity Federal Credit Union
2-2018 - 10-2022
Contact Center Director at Consumers Credit Union, Illinois
12-2015 - 2-2018
New Account Sales Manager at Consumers Credit Union, Illinois
1-2014 - 12-2015
Assistant Manager, Branch Sales and Operations at BCU
4-2012 - 1-2014
Business Development Representative at BCU

Education

BS from Purdue University

More Information

Social Presence :

Prographics :

Exp : 14 Location : Greater Chicago Area, United States Job Level : Senior Designation : Vice President Contact Center Operations at Affinity Federal Credit Union
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Insights For Selling To Heather

During A Call Or A Meeting

DO's

  • Talk about other customers and how they have derived value from your product
  • Focus on building a relationship, it can play a key role in their decision making
  • Find ways to push them a little if they don’t start giving a clear yes or no in due course

DONT's

  • Don’t hesitate from asking questions, but take a friendly and warm approach
  • Do not come across as negative or non-supportive, work with them as a partner
  • Don’t be excessively objective, focus on building a story first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Heather is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Heather

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Heather move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can Heather take some risk or not?

  • They can take risks if necessary.

You And Heather

Personality Compatibility


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