Heather Henderson

Questioner
DISC Type : c

Assistant Director, IT Service Desk Operations at Kennesaw State University

Canton, Georgia, United States

Overview

Heather has no verified overview

Personality Overview

Value Seeker

Price-Sensitive

Cautious & Analytical

They are more likely than others to negotiate on pricing and terms.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Heather has no verified topics they care about

Media Appearances

Heather has no verified media appearances

Work History

8-2022
Assistant Director, IT Service Desk Operations at Kennesaw State University
5-2022 - 8-2022
Interim Lead Service Desk Manager at Kennesaw State University
10-2015 - 7-2022
IT Manager: Service Desk Manager, IT Support Professional III at Kennesaw State University
1-2010 - 7-2017
Community Director at Classical Conversations
4-2015 - 8-2015
CCSE Computer Lab Assistant at Kennesaw State University

Education

Project Management from KSU Community and Professional Education
B.S. Political Science from Kennesaw State University

More Information

Social Presence :

Prographics :

Exp : 15 Location : Canton, Georgia, United States Job Level : Mid-senior Designation : Assistant Director, IT Service Desk Operations at Kennesaw State University
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Insights For Selling To Heather

During A Call Or A Meeting

DO's

  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Share as much information as possible regarding your product
  • Keep some extra margin in hand as they will likely negotiate the pricing

DONT's

  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Don’t try to be too friendly or informal with them
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Heather is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Heather

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Heather move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Heather take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Heather

Personality Compatibility


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