Iain McKenzie

Collaborator
DISC Type : is

Director of Customer Delivery at Centrica

Greater Leeds Area, United Kingdom

Overview

Iain McKenzie serves as the Director of Customer Delivery at Centrica, leading a large-scale field operation with a budget of approximately £100 million. He oversees around one million in-home customer visits annually for gas maintenance, service, and repair. An alumnus of the University of Leeds, he has over eighteen years of experience in the utilities sector.

Personality Overview

Appreciative

Consensus Builder

Fair-minded

They are more likely to opt for solutions that are proven in the market.  Scenarios where both sides can come out as winners appeal to them greatly. Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.

Topics They Care About

Customer Delivery
His current role is Director of Customer Delivery, where he focuses on providing industry-leading customer experience for installation, repair, and service solutions.
Large-Scale Operations
Manages a field operation with a budget around £100 million, delivering approximately 1 million in-home customer visits each year.
Team Leadership
Leads large, multi-skilled engineering and support teams and has posted online about recruiting new members to join his growing team at Centrica.

Media Appearances

Iain has no verified media appearances

Work History

6-2023
Director of Customer Delivery at Centrica
6-2022 - 7-2023
Head of Operational Support at British Gas
1-2018 - 7-2023
Senior Operations Manager at British Gas
7-2023
District Manager at British Gas

Education

Bachelor of Arts - BA from University of Leeds

More Information

Social Presence :

Prographics :

Exp : 7 Location : Greater Leeds Area, United Kingdom Job Level : Mid-senior Designation : Director of Customer Delivery at Centrica
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Insights For Selling To Iain

During A Call Or A Meeting

DO's

  • If possible, involve their colleagues in the sales process
  • Use phrases like ‘trust me when’, ‘your team will love’ etc.
  • Be visibly appreciative of their actions during your interactions

DONT's

  • Don’t ask too many questions that sound too dry and objective
  • Avoid unnecessary confrontation if it arises incidentally
  • Don’t sound very transactional

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Iain is

  • Relationships can play a major role, followed by low risk and strong market validation.
  • Will you ever get a clear answer from Iain

  • They are not very direct, and unlikely to say no to your face.

Insights For Deal Planning

    How fast (or slow) will Iain move?

  • They can take their time to make decisions, even if they are constantly involved and friendly.
  • Can Iain take some risk or not?

  • It is unlikely that they will take many risks.

You And Iain

Personality Compatibility


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