Iain McKenzie in

Iain McKenzie

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Director of Customer Delivery at Centrica
📍 Greater Leeds Area, United Kingdom

Iain McKenzie serves as the Director of Customer Delivery at Centrica, leading a large-scale field operation with a budget of approximately £100 million. He oversees around one million in-home customer visits annually for gas maintenance, service, and repair. An alumnus of the University of Leeds, he has over eighteen years of experience in the utilities sector.

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Experience
7 Years
Current Role
Director of Customer Delivery
Job Level
Mid-senior
Location
Greater Leeds Area, United Kingdom
Personality Overview

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Decision Approach
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Priorities

Topics Iain cares about

Customer Delivery
His current role is Director of Customer Delivery, where he focuses on providing industry-leading customer experience for installation, repair, and service solutions.
Large-Scale Operations
Manages a field operation with a budget around £100 million, delivering approximately 1 million in-home customer visits each year.
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Career

Work history

6-2023
Director of Customer Delivery
Centrica
6-2022 - 7-2023
Head of Operational Support
British Gas
1-2018 - 7-2023
Senior Operations Manager
British Gas
7-2023
District Manager
British Gas
In the press

Media appearances

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Education
Bachelor of Arts - BA
University of Leeds
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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