Isaac Pavón Castro

Examiner
DISC Type : cs

Subdirector Experiencia del Cliente at Grupo Financiero Banorte

Cuautitlán Izcalli, México, Mexico

Overview

Isaac es Subdirector de Experiencia de Cliente en Grupo Financiero Banorte, con más de 10 años de trayectoria en la interpretación de la Voz del Cliente. Posee un perfil estratégico y de investigación, enfocado en implementar soluciones para la satisfacción y fidelización.

Fuera del ámbito profesional, Isaac muestra interés por el desarrollo personal y la importancia de la flexibilidad en la cultura laboral para retener talento. Sigue a grandes marcas de consumo como The Walt Disney Company y Procter & Gamble.

Hecho único: Posee formación en metodologías ágiles como UX, Scrum Master y Agile, combinando la experiencia del cliente con la gestión moderna de proyectos.

Personality Overview

Status Quo Seeker

Late Adopter

Unexpressive

They are always well-planned and adopt a systematic approach.  They do not like taking risks at all and go for proven options in the end. They are heavily focused on quality and prefer doing things the right way, even if it takes time.

Topics They Care About

Experiencia del Cliente (CX)
Con más de una década liderando estrategias de CX y Voz del Cliente en grandes bancos como Banorte y Santander, se enfoca en la satisfacción y lealtad.
Investigación de Mercados
Coordina investigaciones de mercado cualitativas y cuantitativas, análisis de precios y estudios como Mystery Shopper para informar la estrategia de producto.
Cultura Laboral Flexible
Considera que la flexibilidad es clave para retener al mejor talento y aumentar la competitividad de las empresas, más allá de la simple vigilancia de los empleados.

Media Appearances

Isaac has no verified media appearances

Work History

8-2025
Subdirector Experiencia del Cliente at Grupo Financiero Banorte
4-2023 - 1-2025
Subdirector Voz y Experiencia del Cliente at Santander México
10-2018 - 5-2023
Gerente Voz y Experiencia del Cliente at Santander México
7-2017 - 10-2018
Project Manager at Serta Marketing Intelligence Partner
1-2016 - 7-2017
Control de Proyectos at Serta Marketing Intelligence Partner

Education

Lic. Administración from Universidad Nacional Autónoma de México

More Information

Social Presence :

Prographics :

Exp : 9 Location : Cuautitlán Izcalli, México, Mexico Job Level : N/A Designation : Subdirector Experiencia del Cliente at Grupo Financiero Banorte
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Insights For Selling To Isaac

During A Call Or A Meeting

DO's

  • Expect them to be slow and cautious, encourage them to ask more questions
  • Be firm in your communication and stay in control
  • Ask them which other stakeholders would be important for this purchase decision

DONT's

  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't rely on relationship building even if they act pleasantly
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Isaac is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Isaac

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Isaac move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Isaac take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Isaac

Personality Compatibility


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