Isis Torricelli do Amaral

Judge
DISC Type : Dc

Sr. Manager Support Operations at QuintoAndar

São Paulo, São Paulo, Brazil

Overview

Isis Torricelli do Amaral is a dynamic leader with over 19 years of expertise in Customer Experience and BPO management, currently serving as Sr. Manager of Support Operations at QuintoAndar. She holds a Global MBA in Business Management and is described by colleagues as results-focused, data-driven, and a strong leader.

Isis is passionate about the intersection of technology and human interaction in customer service. She emphasizes the importance of the human factor in transforming customer experiences, a topic she has recently discussed in public forums. She is committed to fostering a positive organizational culture.

Unique fact: Early in her career, Isis authored and published a scientific article on the quality of technical phone support in the FATEC Magazine.

Personality Overview

Generally Skeptic

Objective Thinker

Fast But Wary

They prefer to move quickly, and expect the same from others.  They put a lot of effort into ensuring personal success. They do not care very much about building rapport or relationships.

Topics They Care About

Human-Centric CX
In a recent podcast, she focused on the importance of the human factor for transforming customer experiences, going beyond just AI and technology.
BPO Management
Her current role involves leading a large BPO team and she has extensive experience in managing BPO operations to improve performance and efficiency.
Global Support Strategy
At Uber, she was responsible for defining a strategic framework for global support standards, indicating expertise in large-scale, international customer service operations.

Media Appearances

Isis has no verified media appearances

Work History

11-2024
Sr. Manager Support Operations at QuintoAndar
4-2024 - 10-2024
Sr. Program Manager para Global Support Standards – Short Term Assignment at Uber
7-2022 - 4-2024
Head of Groceries & Retail Support Operations at Uber
10-2020 - 6-2022
Head de Suporte – Brasil at Cornershop by Uber
3-2020 - 10-2020
Rides Journey Sr. Project Manager at Uber

Education

Global MBA em Business Management from Ibmec
Pós-Graduação em Marketing from Universidade Presbiteriana Mackenzie

More Information

Social Presence :

Prographics :

Exp : 10 Location : São Paulo, São Paulo, Brazil Job Level : Middle Designation : Sr. Manager Support Operations at QuintoAndar
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Insights For Selling To Isis

During A Call Or A Meeting

DO's

  • Be respectful but crisp
  • Get to the point quickly instead of spending time doing small talk
  • Objectively showcase the impact that your product creates

DONT's

  • Avoid being too verbose
  • Do not spend too much time focusing on product tech or features
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Isis is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Isis

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Isis move?

  • If convinced, they can reach decisions quite fast.
  • Can Isis take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Isis

Personality Compatibility


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