Isis Torricelli do Amaral in

Isis Torricelli do Amaral

Judge · DISC type Dc
Sr. Manager Support Operations at QuintoAndar
📍 São Paulo, São Paulo, Brazil

Isis Torricelli do Amaral is a dynamic leader with over 19 years of expertise in Customer Experience and BPO management, currently serving as Sr. Manager of Support Operations at QuintoAndar. She holds a Global MBA in Business Management and is described by colleagues as results-focused, data-driven, and a strong leader.

Isis is passionate about the intersection of technology and human interaction in customer service. She emphasizes the importance of the human factor in transforming customer experiences, a topic she has recently discussed in public forums. She is committed to fostering a positive organizational culture.

Unique fact: Early in her career, Isis authored and published a scientific article on the quality of technical phone support in the FATEC Magazine.

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Experience
10 Years
Current Role
Sr. Manager Support Operations
Job Level
Middle
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Isis shows up

Generally Skeptic
Objective Thinker
Fast But Wary

They prefer to move quickly, and expect the same from others. They put a lot of effort into ensuring personal success. They do not care very much about building rapport or relationships.

Priorities

Topics Isis cares about

Human-Centric CX
In a recent podcast, she focused on the importance of the human factor for transforming customer experiences, going beyond just AI and technology.
BPO Management
Her current role involves leading a large BPO team and she has extensive experience in managing BPO operations to improve performance and efficiency.
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Career

Work history

11-2024
Sr. Manager Support Operations
QuintoAndar
4-2024 - 10-2024
Sr. Program Manager para Global Support Standards – Short Term Assignment
Uber
7-2022 - 4-2024
Head of Groceries & Retail Support Operations
Uber
10-2020 - 6-2022
Head de Suporte – Brasil
Cornershop by Uber
3-2020 - 10-2020
Rides Journey Sr. Project Manager
Uber
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Global MBA em Business Management
Ibmec
Pós-Graduação em Marketing
Universidade Presbiteriana Mackenzie
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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