Jane Taylor

Collaborator
DISC Type : is

Head Of Customer Service at Anglian Water Services

Greater Lincoln Area, United Kingdom

Overview

Jane Taylor serves as the Head of Customer Service at Anglian Water Services, where she has built a long-term career. Her role involves leading the customer experience strategy, managing voice of the customer programs, and overseeing regulatory reporting, with a key focus on improving all areas of customer interaction.

Her career shows a deep commitment to the water utility sector, having progressed from Customer Relations Manager to her current leadership position within the same company.

Personality Overview

Consensus Builder

Example Driven

Fair-minded

Win-win scenarios can appeal strongly to them.  They are more likely to go for proven solutions. Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.

Topics They Care About

Customer Experience
Her entire career progression at Anglian Water, from manager to head of department, has been centered around improving the customer journey and handling relations.
Water Regulation
Past roles included direct responsibility for regulatory reporting to Ofwat, indicating a deep understanding of industry compliance and standards.
Service Improvement
A core part of her remit has been leading service and customer experience improvements based on feedback and internal audits.

Media Appearances

Jane has no verified media appearances

Work History

7-2016
Head Of Customer Service at Anglian Water Services
4-2009 - 7-2016
Customer Experience Manager at Anglian Water Services
4-2007 - 3-2009
Customer Relations Manager at Anglian Water Services

Education

Jane has no verified education history

More Information

Social Presence :

Prographics :

Exp : 18 Location : Greater Lincoln Area, United Kingdom Job Level : Mid-senior Designation : Head Of Customer Service at Anglian Water Services
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Insights For Selling To Jane

During A Call Or A Meeting

DO's

  • Be visibly appreciative of their actions during your interactions
  • Use testimonials, case studies to show them why it is a low-risk, high-value decision
  • Use phrases like ‘trust me when’, ‘your team will love’ etc.

DONT's

  • Don’t ask too many questions that sound too dry and objective
  • Don’t get into excessive details unless prompted
  • Don’t sound very transactional

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jane is

  • Relationships can sway their decisions, followed by the low risk and the presence of good evidence.
  • Will you ever get a clear answer from Jane

  • They are diplomatic when needed and rarely say no directly.

Insights For Deal Planning

    How fast (or slow) will Jane move?

  • Even if they are engaged and friendly, they can take their time to make decisions.
  • Can Jane take some risk or not?

  • They probably won’t put a lot at risk.

You And Jane

Personality Compatibility


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