Jane Taylor in

Jane Taylor

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Head Of Customer Service at Anglian Water Services
📍 Greater Lincoln Area, United Kingdom

Jane Taylor serves as the Head of Customer Service at Anglian Water Services, where she has built a long-term career. Her role involves leading the customer experience strategy, managing voice of the customer programs, and overseeing regulatory reporting, with a key focus on improving all areas of customer interaction.

Her career shows a deep commitment to the water utility sector, having progressed from Customer Relations Manager to her current leadership position within the same company.

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Experience
18 Years
Current Role
Head Of Customer Service
Job Level
Mid-senior
Location
Greater Lincoln Area, United Kingdom
Personality Overview

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Priorities

Topics Jane cares about

Customer Experience
Her entire career progression at Anglian Water, from manager to head of department, has been centered around improving the customer journey and handling relations.
Water Regulation
Past roles included direct responsibility for regulatory reporting to Ofwat, indicating a deep understanding of industry compliance and standards.
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Career

Work history

7-2016
Head Of Customer Service
Anglian Water Services
4-2009 - 7-2016
Customer Experience Manager
Anglian Water Services
4-2007 - 3-2009
Customer Relations Manager
Anglian Water Services
In the press

Media appearances

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Education

Jane has no verified education history

Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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