Jeff Janzen

Enthusiast
DISC Type : i

VP, Strategic Growth & Partnerships at Laivly

Winnipeg, Manitoba, Canada

Overview

Jeff Janzen is the VP of Strategic Growth and Partnerships at Laivly, where he has progressed through multiple leadership roles focused on customer experience, operations, and solutions. He is focused on expanding market presence through strategic alliances and holds a B. Comm. (Hons. ) from the University of Manitoba.


Jeff is actively building a top-tier channel program designed to make it simple and lucrative for partners to sell Laivlys AI solutions.

Personality Overview

Optimistic

Consensus Focused

Amiable & Agreeable

They are generally friendly, so be careful when relying on their word.  They prefer to build relationships rather than staying totally transactional. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

AI in Contact Centers
Recently participated in conversations discussing the core challenges and strategies for deploying AI effectively in customer service environments.
Channel Sales Programs
He is currently focused on building a new channel program from the ground up and is hiring key leadership to support this initiative.
Agent Assist Platforms
Actively promotes Laivly's agent assist platform, Sidd Duo, particularly its recent availability on the Salesforce AppExchange and its integration capabilities.

Media Appearances

Adoption Beats Innovation Every Time | Jeff Janzen | Laivly. Featured in YouTube

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Your AI for CX integration is likely facing significant barriers: not enough .... Featured in Facebook (Laivly)

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Work History

8-2025
VP, Strategic Growth & Partnerships at Laivly
2-2025 - 8-2025
VP Customer Operations at Laivly
6-2024 - 2-2025
Vice President, Customer Experience at Laivly
10-2022 - 6-2024
Director, Solutions & CX at Laivly
9-2021 - 10-2022
Manager, Product Solutions & CX at Laivly

Education

2000 - 2005
B.Comm. (Hons.) from University of Manitoba

More Information

Social Presence :

Prographics :

Exp : 20 Location : Winnipeg, Manitoba, Canada Job Level : Senior Designation : VP, Strategic Growth & Partnerships at Laivly
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Insights For Selling To Jeff

During A Call Or A Meeting

DO's

  • Compliment them about their personality if you get a chance
  • Refer to interesting customer testimonials and stress on great customer experience
  • Ask them how their day is going or exchange some other pleasantries

DONT's

  • Don't be critical or challenge them openly, they can react defensively
  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jeff is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Jeff

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Jeff move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Jeff take some risk or not?

  • They can take some low-probability risks if needed.

You And Jeff

Personality Compatibility


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