Jenna Chapman

Captain
DISC Type : DS

Senior Program Director at Lloyd's

London, England, United Kingdom

Overview

Jenna is a Chief Transformation Officer with 30 years of experience executing complex transformations in finance, PE, and insurance. Holding an executive degree from the University of Oxford, she specializes in M&A integration and ERP programs. Colleagues describe her as professional, approachable, and an excellent mentor.

She directed the high-profile Lloyds Blueprint 2 remediation program, a major modernization initiative within the London insurance market.

Personality Overview

Consummate Professional

Long-Term Thinker

Output-Driven

Reading between the lines and seeing beyond your words comes naturally to them.  They might take some time to make their mind up but once they do, they don't change it easily. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

Complex Transformations
With a 30-year career, she has hands-on experience delivering complex business and technical transformations, including M&A integrations and large-scale ERP implementations.
Cybersecurity & AI
She delivered a 26-initiative flagship portfolio focused on Cybersecurity and AI maturity for a global insurer and provided executive advisory services on the topic.
M&A Integration
She has driven multi-million-dollar Private Equity M&A integrations across multiple key markets, focusing on systems, process operating models, and departmental restructuring.

Media Appearances

Jenna has no verified media appearances

Work History

11-2025
Senior Program Director at Lloyd's
7-2024 - 10-2025
Program Director / Transformation at National Physical Laboratory (NPL)
1-2023 - 7-2024
Portfolio Programme Director at Beazley
3-2020 - 1-2023
PE Transformation Director at VISTRA
1-2018 - 2-2020
GBM Program Director / Integration Director at HSBC

Education

2021 - 2021
Executive Leadership Program from Saïd Business School, University of Oxford
1999 - 2000
Master of Science - MSC from The University of Manchester

More Information

Social Presence :

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Exp : 25 Location : London, England, United Kingdom Job Level : Senior Designation : Senior Program Director at Lloyd's
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Insights For Selling To Jenna

During A Call Or A Meeting

DO's

  • Let them know of potential risks but suggest mitigation methods alongside
  • You can spend time on BANT (or other qualification methodology) but keep it to the point
  • Use phrases like 'your team deserves', 'best in class' etc.

DONT's

  • Don't take their patience for granted, avoid long-winding sermons
  • Avoid putting conscious effort into relationship-building
  • Don't shy away from asking hard questions, but be extra polite

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jenna is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Jenna

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Jenna move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Jenna take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Jenna

Personality Compatibility


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