Jennifer LaChapelle Renna

Wildcard
DISC Type : isc

Head of Global Customer Success at Sophos

Beverly, Massachusetts, United States

Overview

Jennifer has no verified overview

Personality Overview

Curious But Skeptical

Friendly But Slow

ROI Driven

They typically tend to be late adopters even when they seem friendly and excited about what you have to sell  They are often friendly and nice, but can sometimes suprise you with their piercing questions  They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions

Topics They Care About

Jennifer has no verified topics they care about

Media Appearances

Jennifer has no verified media appearances

Work History

1-2026
Head of Global Customer Success at Sophos
12-2023 - 12-2025
Chief Customer Officer at LogicGate
4-2022 - 12-2023
SVP Customer Success at Rapid7
1-2018 - 4-2022
VP Customer Success Management at Rapid7
4-2017 - 1-2018
Group Vice President, Client Services at Zeta Global

Education

BS from Smith College

More Information

Social Presence :

Prographics :

Exp : 13 Location : Beverly, Massachusetts, United States Job Level : Mid-senior Designation : Head of Global Customer Success at Sophos
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Insights For Selling To Jennifer

During A Call Or A Meeting

DO's

  • Invite them for a social do but don’t rely solely on the relationship
  • Focus on immediate action-items rather than the larger goals
  • Build rapport, it will come handy to handle hard questions later

DONT's

  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.
  • Don't ask them to move fast, let them take their time and digest all the information
  • Do not sound overly eager, modulate your energy levels especially if you are generally enthusiastic

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jennifer is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Jennifer

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Jennifer move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Jennifer take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Jennifer

Personality Compatibility


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