Jillian Balassone

Pioneer
DISC Type : dsi

VP, Customer Experience (Customer Success & Support) at Wiser Solutions, Inc.

San Francisco Bay Area, United States

Overview

Jillian has no verified overview

Personality Overview

Dynamic But Sincere

Decisive But Friendly

Friendly But Fast

They have the unique ability to win both love and respect from their team (or outsiders)  They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed If they are convinced, they can become very strong champions for your product

Topics They Care About

Jillian has no verified topics they care about

Media Appearances

Jillian has no verified media appearances

Work History

8-2021
VP, Customer Experience (Customer Success & Support) at Wiser Solutions, Inc.
11-2019 - 8-2021
Senior Director, Customer Experience (Customer Success & Support) at Wiser Solutions, Inc.
5-2018 - 11-2019
Director Customer Solutions at Wiser Solutions, Inc.
9-2017 - 3-2018
Senior Manager, Customer Success at Wiser Solutions, Inc. (Formerly Quad Analytix)
1-2017 - 9-2017
Senior Manager, Customer Success at Quad Analytix

Education

2009 - 2013
Science from Stanford University
High School from Granite Bay High School

More Information

Social Presence :

Prographics :

Exp : 12 Location : San Francisco Bay Area, United States Job Level : Senior Designation : VP, Customer Experience (Customer Success & Support) at Wiser Solutions, Inc.
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Insights For Selling To Jillian

During A Call Or A Meeting

DO's

  • Use phrases like ‘your decision will’, ‘you will impact’ etc.
  • Mostly stick to your standard pitch and qualifying script, but add some stories or anecdotes to it
  • Showcase existing customers and use case-studies to grab their attention

DONT's

  • Don’t hesitate from asking questions or pushing them, but take a formal approach
  • Don't lean very heavily into providing too much information, sharing whitepapers etc.
  • Don’t be too verbose or overly friendly; a little bit, however, is fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jillian is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Jillian

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Jillian move?

  • They are generally fast movers and can take quick decisions
  • Can Jillian take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Jillian

Personality Compatibility


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