Jo Ford

Collaborator
DISC Type : is

Head of Customer Experience - AI & Automation at ScottishPower

United Kingdom

Overview

Jo Ford is the Head of Customer Experience for AI & Automation at ScottishPower, where she leads the customer experience roadmap. An expert in Lean, Six Sigma, and change management, she has a proven track record of driving significant performance improvements. She holds a BA from Bangor University.

Her career demonstrates a clear progression from process-focused roles like Business Improvement Manager to leading technology-driven initiatives. She specializes in challenging existing processes and implementing innovative solutions.

Jo has deep expertise in managing compliance and stakeholder relationships across the supply chain and at an industry level.

Personality Overview

Good Listener

Appreciative

Example Driven

Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.  They are more likely to go for proven solutions. Win-win scenarios can appeal strongly to them.

Topics They Care About

AI in Customer Experience
Her current role is entirely focused on leading the roadmap and delivery of AI and Automation to enhance the customer experience at ScottishPower.
Business Transformation
Specializes in leading large-scale business change and providing innovative solutions to enable teams and improve performance.
Process Optimization
An expert in Lean and Six Sigma methodologies, using them to challenge and refine business processes for greater efficiency.

Media Appearances

Jo has no verified media appearances

Work History

6-2023
Head of Customer Experience - AI & Automation at ScottishPower
10-2021
Business Improvement Manager at ScottishPower
10-2015 - 10-2021
Channel Strategy Lead - Smart Customer Experience at ScottishPower
4-2003 - 1-2012
Business Change Manager at ScottishPower - Black
9-1998 - 4-2003
Team Manager at ScottishPower - Settlements

Education

2001 - 2003
BA from Bangor University

More Information

Social Presence :

Prographics :

Exp : 25 Location : United Kingdom Job Level : Mid-senior Designation : Head of Customer Experience - AI & Automation at ScottishPower
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Insights For Selling To Jo

During A Call Or A Meeting

DO's

  • If possible, involve their colleagues in the sales process
  • Take time to make them feel comfortable before getting to the main pitch
  • Show genuine interest in solving their problems

DONT's

  • Don’t give the impression of being unproven or risky
  • Avoid unnecessary confrontation if it arises incidentally
  • Don’t get into excessive details unless prompted

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jo is

  • Relationships can play a major role, followed by low risk and strong market validation.
  • Will you ever get a clear answer from Jo

  • They are not very direct, and unlikely to say no to your face.

Insights For Deal Planning

    How fast (or slow) will Jo move?

  • They can take their time to make decisions, even if they are constantly involved and friendly.
  • Can Jo take some risk or not?

  • It is unlikely that they will take many risks.

You And Jo

Personality Compatibility


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