Jo Ford
Login to view DISC.Jo Ford is the Head of Customer Experience for AI & Automation at ScottishPower, where she leads the customer experience roadmap. An expert in Lean, Six Sigma, and change management, she has a proven track record of driving significant performance improvements. She holds a BA from Bangor University.
Her career demonstrates a clear progression from process-focused roles like Business Improvement Manager to leading technology-driven initiatives. She specializes in challenging existing processes and implementing innovative solutions.
Jo has deep expertise in managing compliance and stakeholder relationships across the supply chain and at an industry level.
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