Joanne Bordignon

Critic
DISC Type : C

Technology Domain Owner, Westpac One Core at Westpac

Melbourne, Victoria, Australia

Overview

Joanne Bordignon is an accomplished IT Service Leader with 20 years of experience in the banking and financial services sectors. Currently the Technology Domain Owner at Westpac, she specializes in service strategy, ITIL-based operations, and transformative change. She holds a Diploma in Leadership & Management and is certified in Lean Management.

Colleagues describe Joanne as an excellent leader and a highly skilled manager with a passion for quality and continuous improvement. She is recognized for her ability to manage complex services, foster collaboration between organizations, and resolve intricate issues with tenacity.

She has driven service excellence across several major Australian financial institutions, including NAB, Australian Unity, and Bendigo and Adelaide Bank.

Personality Overview

Information Seeker

ROI Driven

Precise

They prefer to do logical analysis and value evidence over emotions.  It is very likely that they will negotiate pricing or other important terms. Unless the value is proven by data, they are unlikely to value fancy features.

Topics They Care About

Service Transformation
Her career is focused on driving service excellence through transformation, a theme reflected in her professional headline and extensive experience.
Operational Excellence
Her background emphasizes achieving operational excellence in complex, high-availability service environments within the banking and technology sectors.
ITIL Frameworks
She is ITIL certified and has consistently applied ITIL processes for service operations, incident management, and continuous improvement throughout her career.

Media Appearances

Joanne has no verified media appearances

Work History

8-2025
Technology Domain Owner, Westpac One Core at Westpac
7-2024 - 8-2025
Service Owner - Cards at Bendigo and Adelaide Bank
1-2024 - 7-2024
Cyber Security Partner at Australian Unity
8-2020 - 1-2024
Services Manager at Australian Unity
4-2018 - 8-2020
Engineering Manager at National Australia Bank

Education

2017 - 2018
Diploma of Leadership & Management from Swinburne University of Technology
2017 - 2017
Business Analysis Practitioner from Business Analysis Excellence Pty Ltd

More Information

Social Presence :

Prographics :

Exp : 19 Location : Melbourne, Victoria, Australia Job Level : N/A Designation : Technology Domain Owner, Westpac One Core at Westpac
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Insights For Selling To Joanne

During A Call Or A Meeting

DO's

  • Be ready to answer many clarity-seeking questions and requests for information
  • Don’t forget to mention how you compare to competition on both features and pricing
  • Be formal and objective, they will appreciate it more

DONT's

  • Don't give superficial answers, they are easily rattled by them
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Don’t rush them till they have clearly gotten all the necessary information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Joanne is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Joanne

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Joanne move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Joanne take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Joanne

Personality Compatibility


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