Johannes Klapheck in

Johannes Klapheck

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Director, Customer Strategy & Experience at Centrica
📍 Greater London, England, United Kingdom

Johannes is a Director of Customer Strategy & Experience at Centrica, specializing in digital transformation. His career includes leadership roles at British Gas, Sky, and American Express, where he earned a Harvard Certificate in Leadership Excellence. Colleagues describe him as a creative, dedicated, and calm professional who excels at solving tough business challenges.

He led strategy and innovation for the iconic American Express Centurion and Platinum Cards in over 20 international markets.

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Experience
4 Years
Current Role
Director, Customer Strategy & Experience
Job Level
Mid-senior
Location
Greater London, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Johannes cares about

Customer Experience Strategy
His entire career focuses on customer strategy and experience, with a recent post emphasizing the importance of qualitative data to understand customer actions.
Digital Transformation
This is a core component of his professional identity, as stated in his headline and reflected in his leadership roles at major corporations like British Gas and Sky.
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Career

Work history

9-2025
Director, Customer Strategy & Experience
Centrica
4-2024 - 9-2025
Director, Customer Experience & Digital
British Gas
5-2021 - 4-2024
Director, Customer Strategy & Transformation
Sky
5-2021
Vice President, International Premium Products
American Express
Director, Premium Product Strategy & Execution
American Express
In the press

Media appearances

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Education
Master's Degree
University of Sussex
Bachelor's Degree
University of Brighton
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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