John Adams

Observer
DISC Type : ci

Customer Solutions Expert at Pipedrive

Clearwater, Florida, United States

Overview

Experienced information technology professional focused on customer solutions and client management. A University of Miami graduate, he has a comprehensive understanding of supporting a large user base and resolving technical issues. He holds certifications in "Active Listening" and "Empathy for Customer Service Professionals. "

Interesting fact: He complements his technical skills by focusing on the human side of support, completing certifications in empathy and active listening.

Personality Overview

Assertive

Curious

Value Driven

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are generally good communicators and can be hard to convince. They are likely to ask many questions and look heavily for supporting information.

Topics They Care About

Customer Solutions
His current role is a Customer Solutions Expert at Pipedrive, where he resolves technical issues and answers questions for customers.
IT System Administration
Previously worked as a System Administrator and Operations Manager, handling hardware, software, and networking technology.
Effective Communication
He has completed certifications in "Active Listening: The Secret to Effective Communication" and "Empathy for Customer Service Professionals. "

Media Appearances

John has no verified media appearances

Work History

5-2021
Customer Solutions Expert at Pipedrive
9-1992
System Administrator, Operations Manager, Customer Service Manager at Mikes Cigars
1-2011 - 1-2012
Computer Repair Specialist at Staples

Education

1988 - 1992
Bachelor of Science Degree from University of Miami

More Information

Social Presence :

Prographics :

Exp : 23 Location : Clearwater, Florida, United States Job Level : Middle Designation : Customer Solutions Expert at Pipedrive
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Insights For Selling To John

During A Call Or A Meeting

DO's

  • Share testimonials from known people and give multiple examples of product value
  • Ask them questions to understand their needs better while staying affable
  • Help them understand the risk aspect fully while inspiring confidence

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t rely excessively on your relationship with them to win the deal

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with John is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from John

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will John move?

  • They like to perform full analysis and can take time to make any decision.
  • Can John take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And John

Personality Compatibility


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