John Crabbe

Go-getter
DISC Type : d

Senior Services Account Manager - Global Accounts, Avaya Client Services at Avaya

Bathford, England, United Kingdom

Overview

John is a senior enterprise account and customer success leader with over 20 years of experience in SaaS and subscription services, primarily at Avaya. He has a proven track record managing portfolios over $34M ARR and specializes in global account management and SaaS transformation. Colleagues describe him as competent and professional.


John was an Avaya "Circle of Excellence" winner in 2018 for achieving 156% of his sales quota.

Personality Overview

Fast-Paced

Self-Confident

Decisive

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They can be nudged to make faster decisions by offering what they value. They respond well to confident salespeople.

Topics They Care About

Career Transition
After a successful 21-year tenure at Avaya, he recently announced his decision to leave and is actively exploring the next chapter of his career.
SaaS Transformation
He specializes in migrating large enterprise customers from legacy support models to modern SaaS and subscription platforms, focusing on long-term value.
Global Account Management
Owns and delivers recurring services revenue for global and critical accounts across all international regions, managing portfolios in excess of $24M ACV.

Media Appearances

John has no verified media appearances

Work History

9-2019
Senior Services Account Manager - Global Accounts, Avaya Client Services at Avaya
12-2010 - 9-2019
Senior Services Business Development Manager - Channels (BT), Avaya Client Services at Avaya
8-2006 - 12-2010
Programme Manager at Avaya
7-2004 - 8-2006
Project Manager at Avaya
2000 - 2004
Customer Service Development Manager at npower

Education

Education details unavailable from The University of Sheffield
Education details unavailable from Stonyhurst College

More Information

Social Presence :

Prographics :

Exp : 26 Location : Bathford, England, United Kingdom Job Level : Middle Designation : Senior Services Account Manager - Global Accounts, Avaya Client Services at Avaya
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Insights For Selling To John

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending too much time on pleasantries
  • Tell them that you are there to help them create visible impact within their organization
  • Be crisp while making the pitch

DONT's

  • Refrain from asking too many questions
  • Avoid repeating yourself or making generalizations
  • Don’t try to be an alpha salesperson, give them equal space

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with John is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from John

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will John move?

  • Their decision making speed is somewhere in the middle.
  • Can John take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And John

Personality Compatibility


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