Jonathan Thompson

Questioner
DISC Type : c

Manager, IT Support at Xperi Inc.

United States

Overview

Jonathan is a solutions-driven IT professional with over 18 years of experience managing global enterprise-level support and service desk operations. Currently the Manager of IT Support at Xperi Inc. , he is an ITIL and Okta certified leader focused on streamlining processes, developing talent, and enhancing user satisfaction through collaborative team leadership.

Based in Southern California, Jonathan has an expressed interest in UCLA. His professional and educational background is centered in the greater Los Angeles area, including Torrance and Calabasas, suggesting a connection to the local community and its institutions.

He recently obtained his Okta Certified Professional certification, demonstrating a commitment to current identity management technologies.

Personality Overview

Price-Sensitive

Not Easily Convinced

Systematic

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They prefer to fully evaluate every situation. It is quite likely of them to ask for pricing or other concessions.

Topics They Care About

Global IT Operations
His career focuses on enhancing global enterprise-level IT support and managing high-performing operational teams across different regions.
Service Desk Optimization
He has a proven ability to streamline processes and drive efficient ticket resolution while ensuring adherence to SLAs and SOPs.
Identity Management
He recently became an Okta Certified Professional, indicating a strong interest and up-to-date skills in modern identity and access management solutions.

Media Appearances

Jonathan has no verified media appearances

Work History

10-2025
Manager, IT Support at Xperi Inc.
11-2022 - 8-2025
Manager, Systems Engineering at Match Group
2-2020 - 10-2022
ITOPS Manager at Tinder
6-2012 - 1-2020
Senior Support Analyst at IAC
6-2012
Desktop Support Analyst at CNS

Education

Associate of Science (A.S.) from ITT Technical Institute-Torrance

More Information

Social Presence :

Prographics :

Exp : 13 Location : United States Job Level : Middle Designation : Manager, IT Support at Xperi Inc.
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Insights For Selling To Jonathan

During A Call Or A Meeting

DO's

  • Share as much information as possible regarding your product
  • Tell them that you will come back if you don’t have a good answer for a question
  • Emphasise more on facts and measurable benefits

DONT's

  • Don’t try to be too friendly or informal with them
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jonathan is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Jonathan

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Jonathan move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Jonathan take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Jonathan

Personality Compatibility


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