Joshua Godwin

Enthusiast
DISC Type : i

Complaint resolution manger at Severn Trent

Coventry, England, United Kingdom

Overview

Joshua is an accomplished manager at Severn Trent, focusing on team leadership and complaint resolution. With prior experience at Shell Energy, he excels in enhancing operational efficiency and exceeding quality targets. People he has worked with consistently describe him as supportive, detail-oriented, and an empowering leader.

He is known for bringing warmth to his professional environment and fostering a positive, judgment-free team culture. Joshua values motivating and empowering his colleagues, demonstrating a genuine commitment to helping others succeed in achieving their goals.

His leadership is so impactful that one colleague stated he is the kind of manager that all subsequent leaders are measured against.

Personality Overview

Non-Confrontational

Amiable & Agreeable

Optimistic

They agree with others often, so exercise caution when relying on their word.  They prefer to build relationships rather than staying totally transactional. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

Team Empowerment
His recommendations consistently praise his ability to empower, motivate, and create a positive team culture, leading to improved productivity and success.
Customer Resolution
His progression to Complaint Resolution Manager at Severn Trent highlights his professional focus on effectively solving customer issues and improving service quality.
Operational Excellence
His background includes supervising teams to meet key productivity targets and continuously seeking ways to improve team delivery for optimal business success.

Media Appearances

Joshua has no verified media appearances

Work History

2-2026
Complaint resolution manger at Severn Trent
2-2024 - 2-2026
Team Manager at Severn Trent
9-2014 - 2-2024
Customer Service Manager at Shell Energy Retail

Education

Education details unavailable from Liverpool John Moores University

More Information

Social Presence :

Prographics :

Exp : N/A Location : Coventry, England, United Kingdom Job Level : N/A Designation : Complaint resolution manger at Severn Trent
URL has been copied!

Insights For Selling To Joshua

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Ask them how their day is going or exchange some other pleasantries
  • Compliment them about their personality if you get a chance

DONT's

  • Avoid overloading them with too much information
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don't be critical or challenge them openly, they can react defensively

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Joshua is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Joshua

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Joshua move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Joshua take some risk or not?

  • They can take some low-probability risks if needed.

You And Joshua

Personality Compatibility


Other Severn Trent Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.