Juan Camilo Granados

Sharpshooter
DISC Type : CD

Chief Operations Officer at TP

Peru

Overview

Juan Camilo is the Chief Operations Officer at TP, a transformational leader with over 10 years of experience in the BPO industry. An Industrial Engineer and Project Management Specialist, he excels in operations, client relations, and team development. Colleagues describe him as ambitious, result-driven, and a fantastic problem-solver.

His professional focus on emotional intelligence and empathy-driven connections suggests he values strong interpersonal relationships. He also maintains a professional interest in major technology companies like IBM and Hewlett Packard Enterprise.

He recently celebrated his 10-year work anniversary at Teleperformance, marking a decade of growth with the company.

Personality Overview

Rigorous & Demanding

ROI Driven

Precise But Practical

They respond better to strong and respectful interactions.  They like to stay in control of the negotiation or defining of the terms. They do not care very much about building rapport or relationships.

Topics They Care About

Emotional Intelligence
He believes that while AI is transforming customer experience, emotional intelligence and empathy are what truly differentiate service and create meaningful connections.
BPO Operations
He has spent over a decade transforming contact center teams into world-class operations with a focus on solid performance, financial delivery, and process improvement.
Team Development
He is a strong believer in achieving results through the team. Recommendations praise his ability to build, motivate, and develop successful teams.

Media Appearances

Juan has no verified media appearances

Work History

10-2022
Chief Operations Officer at TP
6-2018 - 10-2022
Senior Director, Client Solutions & Operations | IBEROLATAM at TP
4-2015 - 6-2018
Regional Account Manager | LATAM at TP
6-2012 - 11-2013
Regional Service Delivery Manager at Sitel
9-2011 - 6-2012
Regional Process Lead at Sitel

Education

2012 - 2013
Project Management Specialist from Pontificia Universidad Javeriana
2003 - 2008
Industrial Engineer from Universidad Industrial de Santander

More Information

Social Presence :

Prographics :

Exp : 13 Location : Peru Job Level : Leadership Designation : Chief Operations Officer at TP
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Insights For Selling To Juan Camilo

During A Call Or A Meeting

DO's

  • Objectively showcase the impact that your product creates
  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Refer to testimonials from well-known industry leaders

DONT's

  • Don't try too hard to forge relationships with them
  • Avoid being a storyteller and don’t try to oversell
  • Do not hesitate from asking counter questions, just avoid challenging their authority

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Juan Camilo is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Juan Camilo

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Juan Camilo move?

  • If convinced, they can reach decisions quite fast.
  • Can Juan Camilo take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Juan Camilo

Personality Compatibility


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