Juan Camilo Granados in

Juan Camilo Granados

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Chief Operations Officer at TP
📍 Peru

Juan Camilo is the Chief Operations Officer at TP, a transformational leader with over 10 years of experience in the BPO industry. An Industrial Engineer and Project Management Specialist, he excels in operations, client relations, and team development. Colleagues describe him as ambitious, result-driven, and a fantastic problem-solver.

His professional focus on emotional intelligence and empathy-driven connections suggests he values strong interpersonal relationships. He also maintains a professional interest in major technology companies like IBM and Hewlett Packard Enterprise.

He recently celebrated his 10-year work anniversary at Teleperformance, marking a decade of growth with the company.

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Experience
13 Years
Current Role
Chief Operations Officer
Job Level
Leadership
Location
Peru
Personality Overview

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Decision Approach
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Priorities

Topics Juan cares about

Emotional Intelligence
He believes that while AI is transforming customer experience, emotional intelligence and empathy are what truly differentiate service and create meaningful connections.
BPO Operations
He has spent over a decade transforming contact center teams into world-class operations with a focus on solid performance, financial delivery, and process improvement.
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Career

Work history

10-2022
Chief Operations Officer
TP
6-2018 - 10-2022
Senior Director, Client Solutions & Operations | IBEROLATAM
TP
4-2015 - 6-2018
Regional Account Manager | LATAM
TP
6-2012 - 11-2013
Regional Service Delivery Manager
Sitel
9-2011 - 6-2012
Regional Process Lead
Sitel
In the press

Media appearances

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Education
2012 - 2013
Project Management Specialist
Pontificia Universidad Javeriana
2003 - 2008
Industrial Engineer
Universidad Industrial de Santander
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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