Justin Holman

Visionary
DISC Type : Ds

Enterprise Customer Success Executive at Avaya

Philadelphia, Pennsylvania, United States

Overview

Justin is a results-driven Customer Success Executive at Avaya, managing a $34 million ARR portfolio with federal clients. An MBA graduate from DeSales University, he excels in driving growth and retention, highlighted by his 147. 3% quota attainment in FY25 and experience partnering directly with C-suite leaders.

Outside of his professional achievements, Justin appears to value a blend of work and family life, as seen when he shared his sons positive experience at a company event. He is a supportive colleague, publicly endorsing the skills and character of his professional connections.

He participated as a live panelist for a SuccessHACKER event on managing customer escalations.

Personality Overview

Fast But Thoughtful

Risk Tolerant

Early Adopter

They exhibit a rare combination of being result-oriented but patient at the same time.  Reading between the lines and seeing beyond your words comes naturally to them. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

Strategic Customer Success
His career is focused on delivering measurable outcomes and ROI for high-value enterprise accounts by building long-term partnerships with executive leadership.
Revenue Growth
He has a strong commercial mindset, demonstrated by exceeding his FY25 quota with 147. 3% attainment and managing a portfolio with 113% YoY revenue retention.
Effective Escalation Management
He was a featured panelist on a SuccessHACKER CS Mastermind live event, sharing his expertise on how to effectively manage customer escalations.

Media Appearances

Justin has no verified media appearances

Work History

11-2023
Enterprise Customer Success Executive at Avaya
10-2022 - 11-2023
Senior Customer Success Manager at PeopleGrove
1-2022 - 12-2022
Account Relationship Manager at Microsoft
Executive Director, Enterprise Partnerships & Operations at Jefferson Health
Partner Success Manager at Jefferson Health

Education

BA from DeSales University
Master of Business Administration (MBA) from DeSales University

More Information

Social Presence :

Prographics :

Exp : 4 Location : Philadelphia, Pennsylvania, United States Job Level : Junior Designation : Enterprise Customer Success Executive at Avaya
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Insights For Selling To Justin

During A Call Or A Meeting

DO's

  • Suggest clear next steps with confidence, don't be vague or hesitant
  • Focus on the results that your product produces, expect some strategic questions in return
  • You can spend time on BANT (or other qualification methodology) but keep it to the point

DONT's

  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Avoid putting conscious effort into relationship-building
  • Don't take their patience for granted, avoid long-winding sermons

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Justin is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Justin

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Justin move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Justin take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Justin

Personality Compatibility


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