Karen Oliveira Horta

Inquirer
DISC Type : cd

Gerente de Politicas e Estratégias de Cobrança at Jeitto

São Paulo, São Paulo, Brazil

Overview

Karen Oliveira Horta is a seasoned executive with over 20 years of experience transforming credit and collection operations. As the Head of Collection Strategies and Policies at Jeitto, she focuses on data-driven strategies to scale results. Colleagues describe her as an analytical, resilient, and strategic leader.

She is passionate about driving financial inclusion in Brazil, viewing her work as part of a larger movement to empower the countrys economic backbone. This mission to create tangible value for customers is a significant personal and professional driver.

Karen recently earned an MBA with a focus on ESG (Environmental, Social, and Governance), aligning her financial expertise with sustainable business strategies.

Personality Overview

Demanding

Judgemental

Hard To Convince

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They can be nudged to make faster decisions by offering what they value. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

Data-Driven Collections
Her current role involves developing innovative collection strategies through A/B testing, data modeling, and performance analysis to maximize credit recovery.
Financial Inclusion
She celebrated her first year at Jeitto by highlighting her commitment to a "movement of inclusion" that serves the real driving force of Brazil's economy.
ESG Strategy
Her recent MBA in ESG from Universidade Anhembi Morumbi indicates a strong interest in integrating sustainable and ethical principles into business management.

Media Appearances

Karen has no verified media appearances

Work History

11-2024
Gerente de Politicas e Estratégias de Cobrança at Jeitto
2-2022 - 11-2024
Collection & Recovery Manager at BNP Paribas Personal Finance
2018 - 2022
Collection & Recovery Coordinator at BNP Paribas Personal Finance
2017 - 2018
Gerente Executiva de Operações Digitais at Localcred
2016 - 2017
Gerente Sênior de Operações de Cobrança at IntelServ Inteligência em Serviços

Education

8-2023 - 8-2024
Pós-graduação Lato Sensu - MBA em Gestão Estratégicos de ESG from Universidade Anhembi Morumbi
5-2024 - 7-2024
Especializacao from FGV - Fundação Getulio Vargas

More Information

Social Presence :

Prographics :

Exp : N/A Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Gerente de Politicas e Estratégias de Cobrança at Jeitto
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Insights For Selling To Karen

During A Call Or A Meeting

DO's

  • Make sure that you you respond to any queries from them quickly
  • Be crisp while making the pitch
  • Stress on the business value that your product offers

DONT's

  • Refrain from asking too many questions
  • Avoid repeating yourself or making generalizations
  • Don't try too hard to get friendly, let it happen with time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Karen is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Karen

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Karen move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Karen take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Karen

Personality Compatibility


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