Karim Sumar

Commander
DISC Type : D

Oracle Cloud Support Manager at Croydon Council

United Kingdom

Overview

Karim Sumar is an IT Product Support Leader with over 30 years of experience in local government. He leads the Oracle Cloud support team at Croydon Council, specializing in Oracle SaaS Fusion and enterprise cloud solutions. He holds a BSc (Hons) from the University of Westminster.

Outside of his technology career, Karim is a proud family man who recently celebrated his daughters graduation from Cardiff University. He often shares positive and encouraging messages, indicating a focus on personal connections and celebrating the success of others.

He holds a unique certification in "Handling Bad Bosses and Toxic Coworkers, " highlighting his focus on creating positive workplace dynamics.

Personality Overview

Impact-Driven

Candid & Clear

Risk-Taker

More than the product, they care about the impact of the product.  They respond better to strong and respectful interactions. They take a lot of pride in personal achievements.

Topics They Care About

Oracle Cloud Fusion
He is an Oracle SaaS Fusion Specialist, leads a dedicated support team, and stays current on the latest advancements by attending events like the Oracle World Tour.
Service Management
His work involves improving service desk operations and processes, including designing and implementing new systems like Atlassian JIRA for support teams.
Team Leadership
He leads a team of functional consultants and is described by colleagues as an "excellent leader" with strong skills in mentoring and coaching.

Media Appearances

Karim has no verified media appearances

Work History

6-2024
Oracle Cloud Support Manager at Croydon Council
9-2022 - 6-2024
Senior Applications Consultant at London Borough of Camden
12-2020 - 9-2022
Application Support Lead at Brent Council
8-2011 - 12-2020
Applications Technical Support Team Leader at Brent Council
1-2002 - 7-2011
Senior Analyst Programmer at Brent Council

Education

BSc.(Hons) from University of Westminster
Education details unavailable from South Kilburn High School

More Information

Social Presence :

Prographics :

Exp : 23 Location : United Kingdom Job Level : Middle Designation : Oracle Cloud Support Manager at Croydon Council
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Insights For Selling To Karim

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • Speak about competitive differentiation that your product offers
  • Objectively showcase the impact that your product creates

DONT's

  • Don’t take too much time in sending them information if they ask for any
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Avoid being a storyteller and don’t try to oversell

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Karim is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Karim

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Karim move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Karim take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Karim

Personality Compatibility


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