Karsten Neumann

Questioner
DISC Type : c

SVP, Lead OneCC – One Digital Contact Center at Deutsche Telekom

Berlin Metropolitan Area, Germany

Overview

Karsten has no verified overview

Personality Overview

Value Seeker

Cautious & Analytical

Systematic

It is quite likely of them to ask for pricing or other concessions.  They prefer to analyze every situation thoroughly.
 While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Karsten has no verified topics they care about

Media Appearances

Karsten has no verified media appearances

Work History

8-2025
SVP, Lead OneCC – One Digital Contact Center at Deutsche Telekom
2-2025 - 8-2025
VP, Domain Lead Voice and IT Lead Digital Contact Center Experience, Telekom IT at Deutsche Telekom
4-2021 - 2-2025
VP, Domain Lead Workplace Experience (Digital Workplaces, Collaboration Infrastructure, IAM) at Deutsche Telekom
4-2014 - 3-2017
Head of Workplace Services Operations at T-Systems International GmbH
1-2013 - 3-2014
Vice President IT Performance Management (IT Governance) at T-Systems International GmbH

Education

Diploma from Technische Universität Berlin

More Information

Social Presence :

Prographics :

Exp : 14 Location : Berlin Metropolitan Area, Germany Job Level : Leadership Designation : SVP, Lead OneCC – One Digital Contact Center at Deutsche Telekom
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Insights For Selling To Karsten

During A Call Or A Meeting

DO's

  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Tell them that you will come back if you don’t have a good answer for a question
  • Emphasize on objective proof of ROI, help them do a thorough evaluation

DONT's

  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Don’t overhype the product/pitch, keep it measured
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Karsten is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Karsten

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Karsten move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Karsten take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Karsten

Personality Compatibility


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