Kathryn Salisbury in

Kathryn Salisbury

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Head of Customer Contact at Dŵr Cymru Welsh Water
📍 Greater Cardiff Area, United Kingdom

Kathryn Salisbury is the Head of Customer Contact at Dŵr Cymru Welsh Water, bringing extensive expertise in contact centre operations and strategic project execution. An alumna of Glasgow Caledonian University and Brunel University London, her career is marked by leadership roles at OVO and SSE, focusing on process improvement and service excellence.

She is a dedicated champion for vulnerable customers, having developed and led specialized care teams and strategic partnerships to ensure the fair and accessible treatment of all individuals.

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Experience
10 Years
Current Role
Head of Customer Contact
Job Level
Mid-senior
Location
Greater Cardiff Area, United Kingdom
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Kathryn cares about

Vulnerable Customer Care
A core theme in her career, having led specialized teams at OVO and managed vulnerable customer situations to ensure fair treatment and accessible service.
Contact Centre Strategy
As the current Head of Customer Contact, she is focused on operational management, service excellence, and leading large teams effectively.
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Career

Work history

9-2024
Head of Customer Contact
Dŵr Cymru Welsh Water
3-2023 - 9-2024
Head of Care for Vulnerable Customers
OVO
10-2020 - 3-2023
Head of Paygo
OVO
6-2017 - 10-2020
Paygo Operational Site Manager
SSE plc
2-2017 - 6-2017
Operational Lead for Outsource Provider
SSE plc
In the press

Media appearances

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Education
2012 - 2013
Bachelor of Arts (BA)
Glasgow Caledonian University
2000 - 2004
Bachelor of Arts (BA)
Brunel University of London
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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