Kathy Glackin

As the Manager of Consumer affairs at Crayola, Kathy has over 25 years of experience in the service industry. She oversees all aspects of the customer experience, from traditional contacts to social media engagement and reviews on retailer sites, while also managing budgets, KPIs, and ROI.

Kathy shows a keen interest in the strategies of major consumer-facing companies like The Walt Disney Company and Amazon. She also follows the branding and market positioning of growing companies in the wellness space, such as Vital Proteins.

She is passionate about leveraging innovative technologies to continuously enhance customer service.