Kristina Lomax in

Kristina Lomax

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Consumer Affairs Contact Center Manager at Crayola
📍 Easton, Pennsylvania, United States

Kristina Lomax serves as the Consumer Affairs Consumer Care Manager at Crayola, where she is responsible for building and retaining consumer loyalty. She directs the consumer experience across numerous channels, including social media, email, web chat, and text messaging, ensuring a consistent brand voice.

Kristina holds a certification in the Social Customer Care Program.

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Experience
28 Years
Current Role
Consumer Affairs Contact Center Manager
Job Level
Middle
Location
Easton, Pennsylvania, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Kristina cares about

Consumer Loyalty
Her primary role involves building and retaining consumer loyalty by directing and optimizing the customer experience across all inbound communication channels.
Social Media Engagement
Previously directed the social media moderation and response function for over 10 platforms, developing guidelines to safeguard the brand's image.
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Career

Work history

1-2017
Consumer Affairs Contact Center Manager
Crayola
3-2011 - 1-2017
Consumer Affairs Social Media Manager
Crayola
3-2009 - 3-2011
Contact Center Supervisor
Crayola
10-2002 - 3-2009
Contact Center Consultant
Independent Consultant
9-1999 - 10-2002
Call Center Manager
Alert Communications
In the press

Media appearances

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Education
1990 - 1994
Communications
DeSales University
1985 - 1986
Business Certification
Katharine Gibbs School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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