Katie Fawcett
Login to view DISC.An experienced service operations leader with over a decade in contact centre environments, Katie is the Head of Customer Operations at British Gas. She excels in people leadership, process optimisation, and team development, leveraging her education in Law from Hopwood Hall College to inform her approach.
Katie is passionate about creating supportive environments, both at work and in the community. She has a personal appreciation for initiatives that support working carers, highlighting the importance of empathy and genuine care within a corporate structure.
Unique Fact: She gets genuinely excited about energy-saving initiatives, cheerfully taking on extra loads of laundry during peak-save events.
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