Katie Fawcett
Inspirer · DISC type idAn experienced service operations leader with over a decade in contact centre environments, Katie is the Head of Customer Operations at British Gas. She excels in people leadership, process optimisation, and team development, leveraging her education in Law from Hopwood Hall College to inform her approach.
Katie is passionate about creating supportive environments, both at work and in the community. She has a personal appreciation for initiatives that support working carers, highlighting the importance of empathy and genuine care within a corporate structure.
Unique Fact: She gets genuinely excited about energy-saving initiatives, cheerfully taking on extra loads of laundry during peak-save events.
Read the full overview →How Katie shows up
They don’t mind taking a stand if they believe in something. They measure a product on its merit but can be influenced by strong testimonials. They respond well to objective pitches but also attach some value to relationships.
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Influence (I)
Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.
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