Kevan Matheson

Enigma
DISC Type : dci

Customer Enablement Lead at RETR

Sandpoint, Idaho, United States

Overview

A results-driven customer success professional with over 20 years of global experience, Kevan specializes in leading learning programs and driving user adoption for enterprise systems like SAP and Oracle. He is the Founder of KVM Solutions and the Customer Enablement Lead at RETR. Colleagues describe him as detailed-oriented and customer-focused.


He has personally trained over 1, 000 clients across three countries on CRM systems and business best practices.

Personality Overview

Friendly Yet Blunt

Persuasive & Assertive

Fast Follower

They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are generally strong communicators and are not easy to convince. They are likely to ask many questions and look heavily for supporting proof as well as information.

Topics They Care About

Customer Enablement
His current work focuses on building and scaling customer enablement strategies that directly drive platform adoption, retention, and measurable revenue impact.
Enterprise User Adoption
He has deep experience delivering strategic training and support for complex enterprise systems, including SAP, Oracle, and various SaaS CRMs, to ensure user engagement.
Scalable Training
He designs and delivers scalable training resources, including structured curricula, webinars, and e-learning modules, to support diverse and large-scale customer bases.

Media Appearances

Kevan has no verified media appearances

Work History

8-2025
Customer Enablement Lead at RETR
5-2024 - 5-2025
Business Development Manager at The Aspire Institute
12-2023 - 4-2024
Training Consultant at Intellezy
1-2019
Founder & Principal at KVM Solutions
3-2016 - 11-2023
Training Manager / Senior Customer Success Manager at Rexlabs

Education

2006 - 2007
Graduate Certificate from University of Birmingham
2001 - 2004
Associate's Degree from Tulsa Community College

More Information

Social Presence :

Prographics :

Exp : 21 Location : Sandpoint, Idaho, United States Job Level : Senior Designation : Customer Enablement Lead at RETR
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Insights For Selling To Kevan

During A Call Or A Meeting

DO's

  • Leverage 'negging', or the art of asking negative questions like "you must not be convinced yet..."
  • Use phrases like ‘clear evidence’, ‘data-based results’ etc.
  • Let them lead the discussion, create opportunities for them to speak if they are not very forthcoming

DONT's

  • Avoid long presentations and just 'high-level' value proposition, dive into the details
  • Don’t rely excessively on your relationship with them to win the deal even if you come to form one
  • Avoid making offhand commitments, understand the root of their concerns first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kevan is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Kevan

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Kevan move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Kevan take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Kevan

Personality Compatibility


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