Laura Fannon

Questioner
DISC Type : c

Principal HR Business Partner at Intercom

Ireland

Overview

Laura Fannon is a Principal HR Business Partner at Intercom with previous experience as a Global HR Director. A graduate of the University of Limerick, she is described by colleagues as organized, knowledgeable, and confident, with a focus on delivering strategic HR solutions to support international growth.

Laura is currently spearheading HR initiatives for Intercoms expansion into Germany, actively building professional networks in Berlin to support the companys R&D talent growth in Europe.

Personality Overview

Cautious & Analytical

Value Seeker

Not Easily Convinced

They are more likely than others to negotiate on pricing and terms.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

European Expansion
Actively driving Intercom's expansion into Germany, focusing on R&D talent growth and establishing a presence in Berlin.
AI Transformation
Highlights being at the "forefront of AI transformation" in her social media posts concerning company growth and recruitment.
Talent Acquisition
Currently hiring for a key HRBP role in London to support ambitious employee growth and European expansion plans.

Media Appearances

Laura has no verified media appearances

Work History

9-2025
Principal HR Business Partner at Intercom
7-2023 - 8-2025
Senior HR Business Partner at Intercom
4-2020 - 4-2022
Global HR Director at Synchronoss Technologies
3-2019 - 4-2020
Sr Manager & Global Business Partner at Synchronoss Technologies
2-2016 - 2-2019
Senior HR Business Partner, EMEA at Synchronoss Technologies

Education

2004 - 2009
Bachelor of Business Studies from University of Limerick
2013 - 2014
CIPD Award in Employment Law & Employee Relations from National College of Ireland

More Information

Social Presence :

Prographics :

Exp : 12 Location : Ireland Job Level : Mid-senior Designation : Principal HR Business Partner at Intercom
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Insights For Selling To Laura

During A Call Or A Meeting

DO's

  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Back up any claims with data and numbers

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Laura is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Laura

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Laura move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Laura take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Laura

Personality Compatibility


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