Leonardo Lima in

Leonardo Lima

Activist · DISC type Cd
CS/CX - Direção Criativa - Comunicação Interna e Externa - Gestão de Projetos - Analyst at MRV
📍 Belo Horizonte, Minas Gerais, Brazil

Leonardo is a creative analyst at MRV, specializing in customer experience (CX), brand communities, and digital communication. With an MBA from Anhanguera Educacional, he focuses on creating unique human and unboxing experiences. Colleagues describe him as creative, organized, and dedicated to finding innovative solutions.

Outside of work, Leonardo is passionate about geek culture, including fiction and fantasy series, films, and books. For the past eight years, he has been a proud volunteer with the Instituto MRV&CO, contributing to social transformation through education.

Unique fact: Leonardo managed an innovative olfactory marketing project, where he was responsible for developing and testing unique scents for the brand.

Read the full overview →
Experience
11 Years
Current Role
CS/CX - Direção Criativa - Comunicação Interna e Externa - Gestão de Projetos - Analyst
Job Level
Middle
Location
Belo Horizonte, Minas Gerais, Brazil
Personality Overview

How Leonardo shows up

Meticulous
Perfectionist
Observative

They focus on objectivity in a pitch and pay little attention to bells and whistles. They care equally about the product and its potential impact. They don’t always try to control the conversation but neither do they like yielding it fully.

Priorities

Topics Leonardo cares about

Customer Experience
He focuses on improving the customer journey through Net Promoter Score (NPS) research, creative communication projects, and unique unboxing experiences.
Brand Communities
Leonardo leads the "Lovers MRV" project, a community initiative that engages brand promoters with personalized gifts and interactions, which was featured on CNN.
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Career

Work history

3-2024
CS/CX - Direção Criativa - Comunicação Interna e Externa - Gestão de Projetos - Analyst
MRV
6-2022 - 2-2024
UX - Branding Marketing - Customer Success/experience - Produção de Conteúdo - Junior analyst
MRV
5-2020 - 6-2022
CX - Unboxing Experience - Researches - Love Brand - Social Media - Communication Assistant
MRV
9-2018 - 5-2020
Looper Net Promoter Score - Customer Experience Assistant
MRV
3-2017 - 9-2018
Assistente Técnico - Procon/Jurídico/Ouvidoria
MRV
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
6-2023 - 4-2024
Pós-graduação Lato Sensu - MBA
Anhanguera Educacional
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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