Lesley Millar

Questioner
DISC Type : c

Senior Outsourcing Operations Manager at Monzo Bank

Greater Edinburgh Area, United Kingdom

Overview

Lesley Millar is an operations leader with extensive experience in the banking and insurance sectors, currently serving as Senior Outsourcing Operations Manager at Monzo Bank. Her expertise lies in leading customer service operations, managing outsourced services, and driving business transformation. People she has worked with describe her as "extremely driven" and "very professional".

Lesley won an Employer of the Year award for a highly successful employee engagement program she created and implemented.

Personality Overview

Not Easily Convinced

Price-Sensitive

Value Seeker

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They are more likely than others to negotiate on pricing and terms.

Topics They Care About

Outsourced Operations
Her career focus, with senior roles at Monzo and Sainsbury's Bank dedicated to leading and managing outsourced operations for banking and insurance services.
Customer Service Design
Passionate about creating exceptional customer experiences, with a track record of designing service propositions and improving digital customer journeys.
Employee Engagement
Drove an employee engagement program that significantly increased advocacy scores and earned her company an 'Employer of the Year' award.

Media Appearances

Lesley has no verified media appearances

Work History

7-2024
Senior Outsourcing Operations Manager at Monzo Bank
4-2014 - 12-2023
Head of Banking and Insurance Services/ Head of Outsourced Operations at Sainsbury's Bank
6-2004 - 1-2014
Head of Contact, Bright Grey and Scottish Provident at Royal London
6-2004 - 1-2014
Operations Manager, Bright Grey at Royal London
12-2001 - 6-2004
Claims Manager at Scottish Provident

Education

6-1995 - 6-1998
ACII from Chartered Insurance Institute
1992 - 1995
ACII from Linlithgow Academy

More Information

Social Presence :

Prographics :

Exp : 23 Location : Greater Edinburgh Area, United Kingdom Job Level : Middle Designation : Senior Outsourcing Operations Manager at Monzo Bank
URL has been copied!

Insights For Selling To Lesley

During A Call Or A Meeting

DO's

  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Tell them that you will come back if you don’t have a good answer for a question
  • If you have a lower priced product compared to the competition, call out the same

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t try to be too friendly or informal with them
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lesley is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Lesley

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Lesley move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Lesley take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Lesley

Personality Compatibility


Other Monzo Bank Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.