Lesley Millar in

Lesley Millar

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Senior Outsourcing Operations Manager at Monzo Bank
📍 Greater Edinburgh Area, United Kingdom

Lesley Millar is an operations leader with extensive experience in the banking and insurance sectors, currently serving as Senior Outsourcing Operations Manager at Monzo Bank. Her expertise lies in leading customer service operations, managing outsourced services, and driving business transformation. People she has worked with describe her as "extremely driven" and "very professional".

Lesley won an Employer of the Year award for a highly successful employee engagement program she created and implemented.

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Experience
23 Years
Current Role
Senior Outsourcing Operations Manager
Job Level
Middle
Location
Greater Edinburgh Area, United Kingdom
Personality Overview

How Lesley shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Lesley cares about

Outsourced Operations
Her career focus, with senior roles at Monzo and Sainsbury's Bank dedicated to leading and managing outsourced operations for banking and insurance services.
Customer Service Design
Passionate about creating exceptional customer experiences, with a track record of designing service propositions and improving digital customer journeys.
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Career

Work history

7-2024
Senior Outsourcing Operations Manager
Monzo Bank
4-2014 - 12-2023
Head of Banking and Insurance Services/ Head of Outsourced Operations
Sainsbury's Bank
6-2004 - 1-2014
Head of Contact, Bright Grey and Scottish Provident
Royal London
6-2004 - 1-2014
Operations Manager, Bright Grey
Royal London
12-2001 - 6-2004
Claims Manager
Scottish Provident
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
6-1995 - 6-1998
ACII
Chartered Insurance Institute
1992 - 1995
ACII
Linlithgow Academy
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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