Lisa Connell

Supporter
DISC Type : s

Customer Service Manager at NWG (Northumbrian Water Group)

Lowestoft, England, United Kingdom

Overview

Lisa Connell is a Customer Service Manager at Northumbrian Water Group, focusing on customer support and debt recovery. She is heavily involved in the companys annual Innovation Festivals, leading collaborative sprints to design new solutions for customer engagement, debt management, and tariff structures for those in need.

No publicly available information could be found regarding Lisas personal life, hobbies, or interests outside of her professional capacity. Her public profile is centered entirely on her role and initiatives at Northumbrian Water Group.

She has been instrumental in partnerships that have identified millions of pounds in unclaimed benefits for customers, easing their financial strain.

Personality Overview

Risk-averse

Calm

Slow To Decisions

They usually go by the book, following all rules and procedures.  They are good and approachable with everyone, internally and externally. Their motivation stems from the impact that their decisions can have on the organization.


Topics They Care About

Customer Debt Solutions
Leads initiatives and sprints focused on understanding barriers and creating solutions for customers facing water debt, often collaborating with debt charities like StepChange.
Vulnerable Customer Support
Publicly quoted on the importance of supporting customers with financial difficulties and promoting services like affordable payment plans and bill reductions.
Service Innovation
Actively participates in NWG's Innovation Festivals, using collaborative sprints to rapidly design and develop new customer-facing tariffs and engagement strategies.

Media Appearances

Lisa has no verified media appearances

Work History

4-2019
Customer Service Manager at NWG (Northumbrian Water Group)
4-2019
customer manager (debt recovery) at NWG (Northumbrian Water Group)

Education

Lisa has no verified education history

More Information

Social Presence :

Prographics :

Exp : 6 Location : Lowestoft, England, United Kingdom Job Level : Middle Designation : Customer Service Manager at NWG (Northumbrian Water Group)
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Insights For Selling To Lisa

During A Call Or A Meeting

DO's

  • Show willingness to accommodating their needs or requests
  • If possible, connect them to existing customers
  • Pause and ask them if they have any questions

DONT's

  • Don’t rush them to make quick decisions
  • Don’t don the salesperson avatar, be the friendly advisor instead
  • Don’t keep pushing them for a straight answer, just make your own conclusions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lisa is

  • Low risk, approval of other stakeholders and successful process-based evaluation are most important for them.
  • Will you ever get a clear answer from Lisa

  • They don’t say no very often, and can take you around in circles sometimes.

Insights For Deal Planning

    How fast (or slow) will Lisa move?

  • They do not like to rush, so they could be slow in making decisions.
  • Can Lisa take some risk or not?

  • They are risk-averse and like to make decisions that others support.

You And Lisa

Personality Compatibility


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