Lisa Connell in

Lisa Connell

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Customer Service Manager at NWG (Northumbrian Water Group)
📍 Lowestoft, England, United Kingdom

Lisa Connell is a Customer Service Manager at Northumbrian Water Group, focusing on customer support and debt recovery. She is heavily involved in the companys annual Innovation Festivals, leading collaborative sprints to design new solutions for customer engagement, debt management, and tariff structures for those in need.

No publicly available information could be found regarding Lisas personal life, hobbies, or interests outside of her professional capacity. Her public profile is centered entirely on her role and initiatives at Northumbrian Water Group.

She has been instrumental in partnerships that have identified millions of pounds in unclaimed benefits for customers, easing their financial strain.

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Experience
6 Years
Current Role
Customer Service Manager
Job Level
Middle
Location
Lowestoft, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Lisa cares about

Customer Debt Solutions
Leads initiatives and sprints focused on understanding barriers and creating solutions for customers facing water debt, often collaborating with debt charities like StepChange.
Vulnerable Customer Support
Publicly quoted on the importance of supporting customers with financial difficulties and promoting services like affordable payment plans and bill reductions.
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Career

Work history

4-2019
Customer Service Manager
NWG (Northumbrian Water Group)
4-2019
customer manager (debt recovery)
NWG (Northumbrian Water Group)
In the press

Media appearances

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Education

Lisa has no verified education history

Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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