Lu Luc

Inspirer
DISC Type : id

Group Head of Artificial Intelligence Services at Westpac

Sydney, New South Wales, Australia

Overview

Lu is a senior executive leading Westpacs Artificial Intelligence services, focusing on the design and scaling of Agentic AI solutions. With a Bachelors from the University of Technology Sydney and global experience in Australia, Asia, and Europe, colleagues describe him as calm, innovative, and empowering.

He is a Vietnamese Australian who left Saigon as a child and later returned to Vietnam with his family for a Chief Data Officer role. This move was an opportunity for him and his children to reconnect with their Vietnamese heritage and language.

Unique fact: He and his wife embraced the move to Vietnam as an "adventure, " aiming to experience life in a rapidly developing nation.

Personality Overview

Fast Adopter

Decisive

Charming & Persuasive

They respond well to objective pitches but also attach some value to relationships.  They don’t mind taking a stand if they believe in something. They usually prefer to drive the conversation.

Topics They Care About

Agentic AI
He leads the design, engineering, and scaling of Agentic AI to create an "AI workforce" for Westpac and is actively hiring engineers for his team.
Data Products
He has led Westpac's group-wide data products strategy and operating model, viewing it as a cornerstone of the bank's data and analytics strategy.
AI-Driven Strategy
A frequent speaker on data strategy evolution and using AI to build smarter, more productive banking solutions, highlighting his focus on high-level business impact.

Media Appearances

Artificial Intelligence at Westpac. Featured in Westpac (official website)

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You will comply with the AI. Featured in Westpac IQ

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Robots, humans and donkeys. Featured in Westpac IQ

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Work History

10-2025
Group Head of Artificial Intelligence Services at Westpac
4-2024 - 10-2025
Head of Data Strategy, Customer Cortex & AI Services at Westpac
4-2023 - 4-2024
Head of Data Strategy, Products and Transformation at Westpac
9-2021 - 5-2023
Head of Data Products & Transformation at Westpac
2-2020 - 8-2021
Chief Data Officer at One Mount Group

Education

1997 - 2005
Bachelor from University of Technology Sydney

More Information

Social Presence :

Prographics :

Exp : 20 Location : Sydney, New South Wales, Australia Job Level : N/A Designation : Group Head of Artificial Intelligence Services at Westpac

Interested in

Sports

Touch Rugby

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Insights For Selling To Lu

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Focus on the big picture and the strategic value of your product
  • Clearly address the competitive aspects

DONT's

  • Don’t keep repeating the same information, it could make them impatient
  • Don’t be very informal even if they are being so themselves
  • Don't be unorganized, be prepared for the pitch

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lu is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Lu

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Lu move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Lu take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Lu

Personality Compatibility


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